Citizens Bank Mobile Banking 4+

So I just want to say I enjoy doing business with Citizens. The atms have been updated and the staff is always friendly. However, they are slow to adapt to the ever changing ways of technology.
I have used the app to manage funds since it first came out and it’s been increasingly getting worst. At this point as I write this review, I can’t ever log into my account. I have the Face ID enabled to unlock my account. I also typed in my password(which is correct since on my computer it let me in) and keep getting this pop up saying “ unkown error”. This is not new as I have receive this plenty of time but am able to get in after a few tries. Today however, I have tried to log in for 25 minutes and still nothing. Also trying to report and issue on the app under “Trouble logging in”
Only takes me to a page where it will ask if I forgot my password, forgot my user ID nothing about reporting anything on the app.
Unfortunately if this continues I will have no choice but to move my accounts to another local competitor like Bank of America thank you

These 5-star reviews are beyond fake. This app is just as terrible as this bank. Like clockwork, the app is down every single day at 12am EST. I learned this through experience and repetition, not via transparency of Citizens Bank. The app is not at all intuitive. Every time I open the app, it takes me to the “You are now logged out!” screen (Even if the app was closed - it doesn’t allow me to log in unless I re-close out of the app and re-open. A lot of these bugs have existed for a long time now. App features are limited. You can do mobile check deposits, bank transfers, and get a very rough idea of your recent transactions. The post-dates of transactions change daily & my guess this is a way of Citizens Bank screwing you over. You are also not able to see credit transactions immediately, as you are able to with other banks. I have been a customer of Citizens Bank for over 10 years. Their systems have been hacked numerous times and they are not at all transparent with their customers about these data leaks so just be careful. Citizens Bank is a shady bank and the Citizens Bank app is one of the worst banking apps on the market. It’s 2021 - with all the outrageous fees and shady dealings Citizens Bank is guilty of, you’d think they could bother to invest in a quality app for their customers. Unfortunately this app is terrible but I’m learning to expect that from Citizens Bank.

I have had this app for several years now and have never been very impressed with it. The accounts views show transactions and date information. The mobile deposit for checks works just fine. There have been several occasions where the app will have random “unknown errors” that causes it not to let you log in to the account. This can be very frustrating when you need to check balances or transactions in a time sensitive manner. I do not like that the Citizens Bank credit card is not integrated better to the account and app. The only thing you can do with it on the app is view transactions, but you cannot easily make and schedule payments using the app. I have found that only the primary cardholder can have the transactions show, but a second cardholder cannot see transactions through their account, even if they are the second name on the account. I have used several other apps through banks that have their cards very well integrated and streamlined for simple payment and tracking. I have not had any issues utilizing the Zelle feature for family and friends, so that is also a good feature. For such a large banking chain, they need to devote more time to their software development and modernization, but this app does alright for it’s basic functionality.