Get ready to manage your money – anytime, anywhere – from the convenience of your mobile device.
- See up-to-date balances and account activity
- Freeze and unfreeze debit cards
- Snap photos of your checks for easy deposit
- Get same-business day credit on deposits made by 10 pm ET
- Make transfers between Citizens accounts and to non-Citizens accounts
- Send money securely with Zelle®
- Manage all your bills in one place
- See payment history
- Add and pay any company
Plus, your finances are protected with the Citizens Bank Online Guarantee.®
Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.
©2021 Citizens Financial Group, Inc. All rights reserved. Citizens Bank is a brand name of Citizens Bank, N.A. Member FDIC
Thanks for using Mobile Banking! We've been working hard making updates for you.
- Bug fixes
Ratings and Reviews
App needs Revamp
The app has some great features but I would like to see some changes. One is to the Widget. I wish they could update it to be more aesthetically pleasing and not the plain white background. Maybe doing a style similar to the Apple Screen Time Widget with notification icons on the side to show any problems like an overdraft for example. I don’t know if the Apple Watch app is similar but I would suggest the same layout. Another would be the app layout itself. Instead of the menu drop-down, I would like to see a bottom menu with Accounts, Transfers, Pay Bills, Zelle, and Mobile deposit with their own buttons and the rest be incorporated into a settings/features button to clean it up. Last but not least, please add a dark mode. I know white and green are your theme colors but I think the app would look sick with green buttons/icons against a black background. Also, it’d be easier on the eyes. Thank you!
Basic banking. Not reliable or versatile.
I have had this app for several years now and have never been very impressed with it. The accounts views show transactions and date information. The mobile deposit for checks works just fine. There have been several occasions where the app will have random “unknown errors” that causes it not to let you log in to the account. This can be very frustrating when you need to check balances or transactions in a time sensitive manner. I do not like that the Citizens Bank credit card is not integrated better to the account and app. The only thing you can do with it on the app is view transactions, but you cannot easily make and schedule payments using the app. I have found that only the primary cardholder can have the transactions show, but a second cardholder cannot see transactions through their account, even if they are the second name on the account. I have used several other apps through banks that have their cards very well integrated and streamlined for simple payment and tracking. I have not had any issues utilizing the Zelle feature for family and friends, so that is also a good feature. For such a large banking chain, they need to devote more time to their software development and modernization, but this app does alright for it’s basic functionality.
I have had an account with Citizens since they bought out US trust. That’s a very long time.
I have never liked the app. Although I haven’t had the overdraft problems that many people are mentioning in their reviews I find Citizins to be the only bank that doesn’t allow you to make credit card payments or even see your credit card statement on the app. In order for me to make my credit card payment every month I have to open the app tell it to login to the credit card which takes me to the website where I’ve got to log into my checking again then log in to my credit card. Very inconvenient. When I asked them about it and explained the convenience of other banks like Bank of America and Chase… They tell me that the credit card and the bank are two different entities and therefore cannot be on the same app. But if you gonna put your banks name on a credit card… Either let the app access it or develop a new app just for the credit card. I actually have no idea why I still have a Citizens Bank account. I guess it’s just nostalgia since it was the first account I ever had.
If you already have a Citizens Bank account and I would recommend getting the app. If you don’t already have a Citizens Bank account I would recommend looking at other banks.
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- Citizens Bank, N.A.
- 155.5 MB
- Requires iOS 11.0 or later.
- Requires iPadOS 11.0 or later.
- iPod touch
- Requires iOS 11.0 or later.
English, French, Spanish
- Age Rating
- © 2021 Citizens Financial Group, Inc. All Rights Reserved
With Family Sharing set up, up to six family members can use this app.