Get ready to manage your money – anytime, anywhere – from the convenience of your mobile device.
- See up-to-date balances and account activity
- Freeze and unfreeze debit cards
- Snap photos of your checks for easy deposit
- Get same-business day credit on deposits made by 10 pm ET
- Make transfers between Citizens accounts and to non-Citizens accounts
- Send money securely with Zelle®
- Manage all your bills in one place
- See payment history
- Add and pay any company
Plus, your finances are protected with the Citizens Bank Online Guarantee.®
Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.
©2022 Citizens Financial Group, Inc. All rights reserved. Citizens is a brand name of Citizens Bank, N.A. Member FDIC
Thanks for using Mobile Banking! We've been working hard making updates for you.
- Conveniently access up to 24 months of credit card statements from the Document Center
- Enhanced go paperless experience
- Bug fixes
Ratings and Reviews
Bring Back the Old App
Aesthetically I find this ad to be very nice. What makes me crazy is the two layer authentication. I have that on my credit card which is fine because I might access it twice a month. However, I access my Citizens accounts three or four times a day. The two level authentication is way over the top.
The widget that was on the old app is now gone. I used to find that to be very helpful.
There were many times that I would make a charge on my debit card and it won’t show up for three or four days. That makes balancing my account so much more difficult.
If you call customer service I have the phone errata hold for an incredibly long period of time. Why don’t they just hire Sabor people and give better customer service. When you do get through call about I generally always get support with a very thick accent. They were offense to them, they racks it is their accent, but if you can’t understand it what good is it. I’ve had to ask to be
Basic banking. Not reliable or versatile.
I have had this app for several years now and have never been very impressed with it. The accounts views show transactions and date information. The mobile deposit for checks works just fine. There have been several occasions where the app will have random “unknown errors” that causes it not to let you log in to the account. This can be very frustrating when you need to check balances or transactions in a time sensitive manner. I do not like that the Citizens Bank credit card is not integrated better to the account and app. The only thing you can do with it on the app is view transactions, but you cannot easily make and schedule payments using the app. I have found that only the primary cardholder can have the transactions show, but a second cardholder cannot see transactions through their account, even if they are the second name on the account. I have used several other apps through banks that have their cards very well integrated and streamlined for simple payment and tracking. I have not had any issues utilizing the Zelle feature for family and friends, so that is also a good feature. For such a large banking chain, they need to devote more time to their software development and modernization, but this app does alright for it’s basic functionality.
Bank is Terrible, App is Equally Bad
These 5-star reviews are beyond fake. This app is just as terrible as this bank. Like clockwork, the app is down every single day at 12am EST. I learned this through experience and repetition, not via transparency of Citizens Bank. The app is not at all intuitive. Every time I open the app, it takes me to the “You are now logged out!” screen (Even if the app was closed - it doesn’t allow me to log in unless I re-close out of the app and re-open. A lot of these bugs have existed for a long time now. App features are limited. You can do mobile check deposits, bank transfers, and get a very rough idea of your recent transactions. The post-dates of transactions change daily & my guess this is a way of Citizens Bank screwing you over. You are also not able to see credit transactions immediately, as you are able to with other banks. I have been a customer of Citizens Bank for over 10 years. Their systems have been hacked numerous times and they are not at all transparent with their customers about these data leaks so just be careful. Citizens Bank is a shady bank and the Citizens Bank app is one of the worst banking apps on the market. It’s 2021 - with all the outrageous fees and shady dealings Citizens Bank is guilty of, you’d think they could bother to invest in a quality app for their customers. Unfortunately this app is terrible but I’m learning to expect that from Citizens Bank.
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- Citizens Bank, N.A.
- 145.1 MB
- Requires iOS 13.0 or later.
- Requires iPadOS 13.0 or later.
- iPod touch
- Requires iOS 13.0 or later.
English, French, Spanish
- Age Rating
- © 2022 Citizens Financial Group, Inc. All Rights Reserved
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