The Citizens Bank FREE Mobile Banking app allows you to check available balances and activity, transfer funds, pay bills, manage your billers, Send Money with Zelle, deposit checks, and locate ATMs and branches – all on your schedule, at your convenience. 

The Citizens Bank Mobile Banking app is available to all Citizens Bank Online Banking customers. Accessing the app is easy – simply use the same Online User ID and Password you have established for Citizens Bank Online Banking. 


Access the bank accounts you manage at Citizens Bank Online Banking

View account balances 

See recent activity 

Pay Bills
Send Money with Zelle®

Transfer money between accounts 

Deposit checks

Quickly see selected balances without logging in with Fast Balance

Receive account alerts 

Ability to Freeze or Unfreeze debit cards.


Our Citizens Bank Online Guarantee® protects you from fraud with 100% Online and Mobile Fraud protection. The technical security measures Citizens Bank employs--including state-of-the-art encryption technology, firewalls and secure logon--protect your accounts from unauthorized users. Just like most major credit cards, you are protected 100% against unauthorized online and mobile transactions, visit to learn more. 

We are committed to protecting the privacy of your financial information. See our online Privacy Policy on our web site at 


Get help when you need it - Find ATMs and branches near your current location or search by city, state or zip code with our built in branch locator. Contact Customer Service 24/7 with our click to call right from your iPhone.

Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.

©2019 Citizens Financial Group, Inc. All rights reserved.
Citizens Bank is a brand name of Citizens Bank, N.A.
Member FDIC

What’s New

Version 8.3

Thanks for using Mobile Banking!
- Fixed minor app issue

Ratings and Reviews

2.6 out of 5
3.9K Ratings

3.9K Ratings

Wxhtuop ,

Once great app has become unstable

When this app works correctly, it’s terrific. It offers many more functions and far more information than other banking apps I use. The mobile deposit function saves so much time — and they’ve improved it significantly since it first came out.
However, over the past few months the entire app had become increasingly unstable, to the point that I can only access it on about 25 percent of my attempts. Usually I get “mobile banking unavailable.”. Sometimes I get “unknown error.” I tried uninstalling and reinstalling, but the same thing happened.
Citizens Bank has been good to me and I remain a loyal customer. But I sincerely hope they take dramatic action to fix their formerly great app.

mynickname66 ,


I have had an account with Citizens since they bought out US trust. That’s a very long time.
I have never liked the app. Although I haven’t had the overdraft problems that many people are mentioning in their reviews I find Citizins to be the only bank that doesn’t allow you to make credit card payments or even see your credit card statement on the app. In order for me to make my credit card payment every month I have to open the app tell it to login to the credit card which takes me to the website where I’ve got to log into my checking again then log in to my credit card. Very inconvenient. When I asked them about it and explained the convenience of other banks like Bank of America and Chase… They tell me that the credit card and the bank are two different entities and therefore cannot be on the same app. But if you gonna put your banks name on a credit card… Either let the app access it or develop a new app just for the credit card. I actually have no idea why I still have a Citizens Bank account. I guess it’s just nostalgia since it was the first account I ever had.
If you already have a Citizens Bank account and I would recommend getting the app. If you don’t already have a Citizens Bank account I would recommend looking at other banks.

IndyTed ,

I can not believe how bad

I have been dealing with this bank for my uncle. I have never hit so many road blocks in my life. And the Fees!!!! Are they crazy? I go to a different bank where it is all reasonable and the fees make sense. To pay bills you have to go to a page on a computer and set up the payees then go back to the app to pay them. Why have an app? My local bank does everything so fast right through the app. The people at the bank do not even get it. They are the only reason this is even getting one star. They are very nice and try to be helpful but what can they do with something that does not work? They were told, and so was I through the messages system, that once you set up one account on the home page of the bank ( of which they never send a link). Plus once you log off the account the message disappears! No one looking at it could find it. This app is so bad I had other people look at it to see if it was just me or what. If you think you need this bank for travel you do not. I just tell my local bank (through the app) where I am going (if it is flying distance) and there is no problem.
This bank and their app has been so slow and their system so messed up you can not even tell if you have bounced a payment or not. Then the fees really add up. I did not know these kind of fees were legal.


Citizens Bank, N.A.
168.9 MB

Requires iOS 9.0 and watchOS 3.2 or later. Compatible with iPhone, iPad, and iPod touch.


English, French, Spanish

Age Rating


  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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