CloudGuide 4+

Mediocre, but usable

Mediocre, but usable. Just be sure to not let the screen tough your face as you're listening to the audio or it'll reset back to the initial page - super annoying.

How is this so bad?

This app provides the worst audio guide experience I’ve ever had. Between the confusing back button behavior, the constant nagging to rate tours, and the lack of continuous play or even next and previous track buttons, it feels like actually listening to your audio tour was the last priority when this app was designed. In fact, I doubt that there was even a UX designer involved in the process. The app clearly uses outdated API’s and doesn’t even work properly with the App Store and native playback widget.

Downloading a tour ahead of time is also very opaque and two people in my party were forced to wait to download the tour over a spotty connection in the mountains before they could enjoy the tour.

And yes, I design apps for a living.

Developer Response ,

Dear intuitive_displays, we thank you for your feedback and are very sorry you had some issues with the app. Please let us comment on some points you mentioned. As for the continuous play, every user spends a different amount of time at every stop and chooses a different route. Therefore, you can play the track whenever you reach the corresponding stop. The route suggested in the app is a recommended order, but you are free to follow your own route, that is why there is no next and previous track, but you can easily swipe the screen to choose the stop you are visiting, choose it from the list or input a code. As for the download, there is also a streaming mode that does not make you wait. As many cultural heritage sites have connection issues onsite (due to the landmark's territory or the historical building structure), we recommend pre-downloading the tour not to have any connection issues later during the visit. That said, you are free to choose Download or Streaming when starting your tour.
Our team is continually working to enhance the app's performance, and we will investigate the other issues you've raised. Thank you again for your feedback, and we hope to provide you with an improved and more enjoyable experience in the future.

Kind regards, CloudGuide Team

Good content. Garbage app

Despite having downloaded the information for our tour ahead of time, it still needs an internet connection to work. This is unfortunate as many of the facilities have poor WiFi and no service for data. The app often crashes when it cannot connect. It consistently has pop ups advertising other tours, and then begs for reviews. There is only audio for about 1/2 of the locations. The rest are exact copies of the information posted outside the location. The great audio information is the only reason I would give the app 2 instead of 1 star.

Developer Response ,

Dear Dlcaius,

We are very sorry to hear that you had a bad experience with our app. We are constantly working to improve its performance, and our users are our best source of insight into existing issues. Thank you for your detailed feedback.

Kind regards,
The CloudGuide Team