Cognisent 2.0 4+

The combination of this app not notifying anyone when a call comes in as well as not being well maintained in the slightest, is truly a breathtakingly bad combination. Yet somehow this isn’t even the worst part about using this app, that would fall to the utter incompetency of the answering service I have the misery of interacting with. There was an occasion where a call to remove a decedent came in, but due to the answering services repeated errors, nobody was notified for over 8 hours. Let me repeat, for 8 hours a body remained in its place of passing, which was by pure luck a hospital, and the call while put into the system, sent out no notifications until over 8 hours had passed, upon which a coworker of mine happened to check the app on a whim and discovered that a call had come in. The absolute lack of response to any situational problem renders this app and those who work for it not just useless, but an active hinderance to myself and my coworkers doing our job in a timely and professional manner.

Major issues with the basic functionality of this app. It doesn’t do the basic task of notifying the on call clinician, and also doesn’t have any of the additional functions they claim to have such as call forwarding. The app doesn’t make a sound notification when a page comes through, sometimes because the app signs you out or inexplicably sometimes the alerts are silent even when phone volume is on max. The only work around is a single phone call form an operator - which might be 2 minutes later, 15 minutes later, or not at all. Unreliable service that makes being on call 100x more stressful because you’re just sitting there worried you will miss the page. What’s the point of a paging app that doesn’t make a peep?

Prior review is spot on. No improvement since that was written. The worst part of being on call? Having to use this app. Logs me out and the worst part, randomly deleting my ring tone so that I don’t get my messages. I then have to rely on a delayed phone call from my answering service. It’s painful to have to log in again and get phone calls in the wee hours of the morning. If you can, avoid having to use this app.