It is absolutely mind boggling how unhelpful and circular their customer support is. There is no email link to create a ticket for resolving issues, instead they default to a chat bot that references sources to the same circular solutions. Solutions that do not work. I have been bouncing around the website trying to troubleshoot my issue (I’m trying to update my phone number) and there is not a single piece of reference material for me to do this that actually works. In my account through the browser, I can see an option to update my number. When I select it, it wants me to verify my account. How does it want me to verify? Through SMS. I don’t have that number. I select try another way and when I provide my email it just logs me back into my account right where I started. There is no where for me to send an email to speak with someone and there are no representatives that I can physically call. This is THE LARGEST crypto trading app and they are making hundreds of millions of dollars on trades. How can they not afford customer support or even an email for me to create a ticket? It’s absolute insanity. I need my number updated because my account automatically removed my bank when signing in on a new device and I have 40k just sitting there and I can’t do anything about it. I can’t imagine a banking service having absolutely zero customer support. I would stop banking with them immediately. Unfortunately my funds are locked or I would stop using Coinbase.
Hi CPG Tiberius, we're sorry to hear about your frustration with the support process, and we completely understand how stressful it must be to not have access to your account, especially with funds involved. We know it's tough when you're trying to resolve an issue but end up stuck in a cycle with no way forward.For your phone number update issue, it sounds like you're running into the SMS verification roadblock, and we absolutely want to help you get this sorted out so you can access your account and manage your funds. You can still get assistance by contacting our support team through the Coinbase Help Center. If you're unable to get through via the chatbot, the help center allows you to submit a request for assistance, and a representative will assist you directly. We completely understand the inconvenience this causes, and we want to ensure you get access to your funds. Please do reach out us a direct message on Twitter, Instagram, or Facebook with the details, and we’ll escalate this issue as quickly as possible for you.