Community Bank's CB2GO 4+

Good Bank, Horrible App

I’m being patient hoping this app will get better but my patience is running thin. I’m not one to usually complain, but it’s 2024. No company should be having basic app issues at this stage in global technology. I work two jobs and depend on this app like many. It’s always slow, freezes, and I usually have to log in and out three or more times just to make a simple Mobile deposit. Then, I have to pray the deposit goes through which is always a 50/50 chance. I’m not trying to complain but at least want the developer/bank to have honest feedback. I’m considering switching banks if it doesn’t improve.

Worst Banking App!!!

I used to use Community Bank many years ago. I actually changed banks for several reasons but one being this app! I went to Planter’s bank and never had an issue with their app! It worked efficiently and had no issues whatsoever. Now I have relocated to an area that does not have Planter’s Bank and went back to Community Bank and thought surely after all these years, the problem would be fixed. This has not been the case! I am so over this app! I can hardly pull up my account and when it does pull it up it takes about three minutes to actually pull anything up and just sits loading! I have been trying all day to pull my account up and out of pure frustration and have come to write this review! I am not sure what needs to be done, but please do whatever it takes to get your app working for your customers!!!!

Developer Response ,

Throughout the month of February many customers experienced difficulties with our online banking and CB2GO app. Our team is diligently working with the vendor to resolve the reported issues, including app speed. We appreciate your patience.

App does not support new iPhones or updates

I had an older iPhone that I was having issues with but after much patience was able to to get what I needed. I am not always close to a branch and rely heavily on mRDC for deposits.

With the latest phone, I have had to reset my password twice due to locking up (a couple times prior on old phone as well…I know my password was correct). Now I can’t even sign in due timing out with a system error…upon finally getting in after multiple attempts, after taking a picture of my check it does not want to scroll down to submit…and when I finally do that, the submit button does not work. Once again, I have to try multiple times and even have tried to wait a day thinking the system is down. Mind you, I am connected to internet as well.

There are a lot of glitches that happen when going from one tab to another. The timing of you updating your SDK to work with with Apple updates needs to be faster. It has been months and I am continuously getting errors, time outs and glitches. You need to get better with updates on IOS and the toolkit for mRDC (most likely MiSnap?)

If this continues, you will be losing accounts and most likely mine.

Developer Response ,

Throughout the month of February many customers experienced difficulties with our online banking and CB2GO app. Our team is diligently working with the vendor to resolve the reported issues, including app speed. We appreciate your patience.

If you continue to experience an issue with mobile deposit please reach out through esupport@communitybank.net with detail. We would appreciate the opportunity to resolve the issue.