Community Everywhere 4+
Mobile Contact Center WFM App
WFMSG
-
- Free
Screenshots
Description
**THIS APP IS ONLY FOR EXISTING CommunityWFM CUSTOMERS!**
*Visit the CommunityWFM website to learn more about the modern workforce management software solution for contact centers.*
Take a modern approach to workforce management!
The Community Everywhere app has been built from the ground up to assist both agents and supervisors with managing schedules and attendance. View shifts, send messages, and more through an easy to use interface built to improve communication within the contact center. The app is an extension of our modern and simplified approach to workforce management.
Are your agents engaged in the scheduling process?
Running a contact center is demanding and requires modern technology to maintain satisfactory service levels while still controlling overhead costs. WFM analysts need real-time and streamlined information to make key business decisions and staff adjustments. Community Everywhere is a modern WFM app for agents and supervisors that extends outside of your contact center, providing cohesive communication between agents, supervisors, and analysts. It’s a mobile solution to ensure the most accurate and timely information is available to everyone involved.
Within the app, agents can...
- Receive notifications
- View their schedule
- Request time off
- Check memos
- Mark as late
- Take sick leave
The app also provides supervisors with a unique experience where they can...
- View attendance information (arrival/attendance summary, automated schedule attendance monitor (ASAM) data)
- Alter attendance records (check people in, mark as late or absent)
- View adherence information (see which agents are in adherence or not)
- See today’s schedule and shifts for each agent
- Review and approve pending time off requests
- View recent notifications from the software
- Send a message to a colleague or group
- View team memos and create/view news
- Approve or deny photo change requests
Download the app today and join your team!
What’s New
Version 3.02
Added language support for French Canadian, Portuguese, and Spanish.
Various bug fixes.
Ratings and Reviews
Only using this because my job does.
By far the WORST scheduling app I have ever used.
I’m not usually one to leave any type of review, especially a bad one. This is the worst designed app on my phone. Flappy bird had smoother running code than this. If I could give 0 or negative stars, I would.
Does not display what type of shift you’re scheduled for (including when your schedule is blocked off for time off, it looks like you’re still scheduled). Importing to google calendar imports at GMT and cannot be changed (also useless).
The interface is antiquated, ugly, and complicated to navigate.
The “adherence” feature does not work in any way whatsoever. I haven’t missed a shift and yet it says I’m 75% out of adherence to my schedule.
It crashes often and needs a surprising amount of internet connection to load incredibly basic data.
The time off request feature does not work consistently.
I actually feel bad for my supervisor using this to schedule everyone because I doubt that end is any better than the employee end.
Then you try to not use the app and go to the website and it’s equally as antiquated. 0/10
App Privacy
The developer, WFMSG, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Not Collected
The developer does not collect any data from this app.
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Information
- Seller
- WORKFORCE MANAGEMENT SOFTWARE GROUP, INC.
- Size
- 84.7 MB
- Category
- Business
- Compatibility
-
- iPhone
- Requires iOS 14.0 or later.
- iPad
- Requires iPadOS 14.0 or later.
- iPod touch
- Requires iOS 14.0 or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Languages
-
Spanish
- Age Rating
- 4+
- Copyright
- © 2022 CommunityWFM and Workforce Management Software Group, Inc.
- Price
- Free