Genesys Tempo 4+

Genesys Telecommunications Labs, Inc

    • 2.0 • 26 Ratings
    • Free

iPhone Screenshots

Description

Genesys Cloud’s free Workforce Management mobile app. Life is hectic. We know that for you, having a tool that allows you to better organize and plan out your day is a necessity, and the ability to do so on the go, essential. Genesys Tempo empowers you to achieve a healthy work-life balance from anywhere at any time. Through this app, you can:

* View your schedule.
* Receive notifications when a schedule is added, changed or removed.
* Keep track of their working hours quickly and efficiently.
* Notify your supervisor that you are running late to your next scheduled activity.
* Create in time-off requests and receive notifications when request statuses change, or changes occur.
* See what days are available for leave, which slots are filling up quickly and where you are at in line for waitlisted time-off requests.
* Request a shift trade with a specific coworker or post a shift to the trade board.
* Browse the shifts available to trade and drop a current shift or add a new shift. You can also view the status of these events.
* Receive notifications when a schedule is added, or removed, when a time off request is approved or denied, when a shift has been offered, and when a shift trade has been accepted or denied.

What’s New

Version 2024.03.3649

minor bug fixes

Ratings and Reviews

2.0 out of 5
26 Ratings

26 Ratings

quitaft ,

Login Issues

It’s been about two weeks now since I haven’t been able to use the app. I’ve deleted the app and downloaded again many times. That didn’t fix the problem, I get to the authorization and it just goes back to login. I’m not sure how to fix this, a support is mentioned but how to even get to this support. I’m unable to get into the system at all.

Developer Response ,

Thanks for your review. Please reach out to your Genesys Cloud Designated Contact and open a support case.

QBS302 ,

Permission Not Granted

Myself and others within my organization have been unable to gain access to our schedule services on the app for over a month. It was great before this as we were able to view schedules, shift trade and request/cancel time off requests while out of office and not having to worry about killing our adherence. Several of us were told by management that this was a known issue that our team was working with Genesys to get corrected but again it has now been well over a month since we have been able to actually use the app. We were also advised to report the issue to Genesys and apple but I have been unable to even do that the several times I have attempted to so hopefully this review reaches someone that can help resolve the problem. As I stated previously, the app works great when it actually works and we would love to get back to utilizing it.

Developer Response ,

Sorry for the inconvenience. Could you ask the Genesys Cloud administrator at your company to ensure that you have the correct permission for viewing the Tempo app “Mobile > Tempo > View”? Sean, Manager, Genesys Tempo

Joness0927 ,

Unable to login

This app is TRASH! I can’t even get logged in because I get an error message that my password/ or email is incorrect when in fact I know both are correct.. when I try to type in my job organization it also says incorrect..when I know my job supports genesys.. overall there is more work that needs to be done with this app to work out the bugs.. what is the purpose of having the app if you can’t use it? Just not worth the headache

Developer Response ,

Sorry for the inconvenience. Could you ask your Genesys Cloud administrator to contact our support team at PureCloudApps.Support@genesys.com so that we can look into this right away? Sean, Manager, Genesys Tempo

App Privacy

The developer, Genesys Telecommunications Labs, Inc, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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