Genesys Cloud Communicate 4+
Genesys Telecommunications Labs, Inc
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- Free
Screenshots
Description
Elevate your business communication with the Genesys Cloud™ Communicate app. Use Genesys Cloud softphone capabilities to make IP-based calls and access your business phone system from your mobile device. Stay in touch with your colleagues, partners and customers from virtually anywhere.
- Use your dedicated Genesys Cloud business phone number to make and receive calls.
- Keep your business and personal phones separate.
- Make and receive calls using Wi-Fi, even in areas with poor cellular coverage.
- Search for people and groups in your organization and personal contacts.
- View your call history and return missed calls.
- Check your inbox to review your voicemails, recordings and faxes.
What’s New
Version 2024.27.0
- Fixed an issue where the app could stop ringing within 3 seconds if the app was in a certain state
- Localization improvements
Ratings and Reviews
Status Linking
I had signed out of Genesys on my laptop and my status was out of the office but the app still rang my phone. Additionally in the conversation the caller could hear my voicemail in the background trying to record a message as I was speaking with the caller at the exact same time. Is the Genesys app independent when it comes to statuses between the web client?
Cannot change user presence from this app
It is wierd that from collaborate app a user can change presence from available to other status like lunch and so on but colloborate doesnt support webrtc calls…. but from communicate app we cannot change user presence but can receive webrtc calls and GC deliver calls only if user is in available status for this purpose user have to install both apps or chnage from desktop/webapp, this defeats the purpose of having mobile app for business users and having to deal with two mobile apps is not very user friendly. Can developer team include presence change feature in communicate app as well?
Works 90% of the time
If you want a phone system that delivers calls 90% of the time, this is the system for you. Most calls go through just fine, but sometimes your phone never rings and a voice message pops up. Sometimes you end a call and the app stays locked on the call. Sometimes you call other people and it just rings and they never get notified.
For us, missing 10% of our calls is not acceptable, but it may be the right system for you.
Developer Response ,
Thanks for your review. Please reach out to your Genesys Cloud Designated Contact and open a support case.
App Privacy
The developer, Genesys Telecommunications Labs, Inc, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Information
- Seller
- Genesys Telecommunications Laboratories, Inc.
- Size
- 29.4 MB
- Category
- Business
- Compatibility
-
- iPhone
- Requires iOS 16.0 or later.
- iPad
- Requires iPadOS 16.0 or later.
- Languages
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English, Arabic, Czech, Dutch, French, German, Hebrew, Italian, Japanese, Korean, Norwegian Bokmål, Polish, Portuguese, Russian, Simplified Chinese, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian
- Age Rating
- 4+
- Copyright
- © 2024 Genesys
- Price
- Free