Genesys Cloud Communicate 4+

Genesys Telecommunications Labs, Inc

    • Free



Elevate your business communication with the Genesys Cloud™ Communicate app. Use Genesys Cloud softphone capabilities to make IP-based calls and access your business phone system from your mobile device. Stay in touch with your colleagues, partners and customers from virtually anywhere.

- Use your dedicated Genesys Cloud business phone number to make and receive calls.
- Keep your business and personal phones separate.
- Make and receive calls using Wi-Fi, even in areas with poor cellular coverage.
- Search for people and groups in your organization and personal contacts.
- View your call history and return missed calls.
- Check your inbox to review your voicemails, recordings and faxes.

What’s New

Version 2024.15.0

- Fixed an issue where the mobile client could continue to ring after the call was answered on the web client
- Fixed an issue where making an outbound call on your device could fail

Ratings and Reviews

ajvad893 ,

Cannot change user presence from this app

It is wierd that from collaborate app a user can change presence from available to other status like lunch and so on but colloborate doesnt support webrtc calls…. but from communicate app we cannot change user presence but can receive webrtc calls and GC deliver calls only if user is in available status for this purpose user have to install both apps or chnage from desktop/webapp, this defeats the purpose of having mobile app for business users and having to deal with two mobile apps is not very user friendly. Can developer team include presence change feature in communicate app as well?

Jchrism1 ,

Works 90% of the time

If you want a phone system that delivers calls 90% of the time, this is the system for you. Most calls go through just fine, but sometimes your phone never rings and a voice message pops up. Sometimes you end a call and the app stays locked on the call. Sometimes you call other people and it just rings and they never get notified.

For us, missing 10% of our calls is not acceptable, but it may be the right system for you.

Developer Response ,

Thanks for your review. Please reach out to your Genesys Cloud Designated Contact and open a support case.

Steftwill ,

Needs major help

There are often times when you make a call and you cannot hear anything and then there are times when it works this app is very unstable. And they will not do anything about it, but tell you to go to your admin.

Developer Response ,

Thanks for your review. Please reach out to your Genesys Cloud Designated Contact and open a support case.


Did you open a case with our support team?

App Privacy

The developer, Genesys Telecommunications Labs, Inc, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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