Community - Real Conversations 12+

Improvements Requests

Would love to see if there is a way that the app can notify us when there are birthdays to celebrate🎉 ; so that we can send out that Happy Birthday 🎁🎂🎉 text!

Would also like to have the option to choose if we would like to be notified when we RECEIVE a message. Many times people are wanting to communicate with us, but it’s hard to reply back if we don’t know they sent us a message.

Would also like the online ability to manage who is on our account. Sometimes we may want to add or remove a person, but we have to communicate to Community support to take care of that. This is 2020! Self sufficiency is where it’s at! Let us be self sufficient! Lol 😂

Other than that, LOVE the work you folks are doing and finally opening up for the public to use your product.

Wow just noticed it hides the phone numbers collected

Updated! Literally posted a review giving this 2 stars because of bugs but after I just tried to export my contacts I’m giving it one star. It doesnt give you a way to mass expert contact, so I figured I would do it like a cave man and then I find out it doesn’t show me the numbers I’ve collected over time. I was gonna cancel but now I’m canceling immediately and posting a bad review on every possible Channel I can find. Had I known this I would have never used this app. The most important thing for small businesses are the relationships we have and they are keeping them hostage. Now I will have to mass text everyone to text my number but I have no idea how many will actually do it.

Update - I’ve spoke to customer service and they told me I would need to upgrade my current plan to get the rights to my collected data. So the reply to this review has me in the same spot. The basic feature of any app should be any data collected belongs to you and not them.

Developer Response ,

Hi Lamont, we are very sorry for the poor experience you have had. Community takes privacy and security very seriously which is why phone numbers are not available in the product. To ensure this data stays as secure as possible we make this information available by export only. Please reach out to our support team at accountservices@community.com and a team member can help get you the data you need.

[UPDATE…it’s worse]. Warning: To cancel you have to email them. But not responsive.

UPDATE: Dec 20th 2022. How do you select “negative” stars? They just charged my card again despite me trying to cancel for over a month! Be very careful with this company. It is impossible to cancel! They still did not cancel my account despite below how they pretend with their response below about how all I have to do is to email them (I did, several times). I guess for PR reasons they pretend to be responsive to these negative reviews. They aren’t.

OLD REVIEW IN NOV 2022. In 2022 this company is still making you email them to cancel your monthly payment…but then it takes them days/weeks to get back to you. Sorry but to not allow a user to cancel easily is a major transparency issue.

Developer Response ,

Hi there, thanks for your feedback. Very sorry to hear about your experience. We normally reply to inquiries within a few hours. Please email us at accountservices@community.com and a team member will reply in short order.