Connect & Pay 4+

Needs improvement on notifications

This app is convenient for me because I hate carrying money. The one thing I wish it had was notifications when your balance is low. I tried to use it at work and didn’t realize my balance was low and couldn’t buy anything because I had left my wallet in the car. So, low balance notifications would be great!

Takes money off my debit card but doesn’t add funds to my account

I downloaded this app as a way to get snacks at school without having to go to my car for my card. I went to add funds using Apple Pay before we had a break during a 4 hour seminar. I wanted to only add $10 as I don’t usually use this app. I got the notification from my Apple Pay that the $10 was removed from my bank. But the app still shows $0 in my funds. I opened a help ticket to try to get this solved but no response. I tried adding $10 again and same exact thing happened. It shows that the money was taken out my bank. But shows $0 in funds on the app. I had to go without a snack because the funds would not push through and even after I replied about the second attempt still no answer. I have $20 sitting in purgatory because I can’t get an answer and this app is awful. I noticed there was an update so I downloaded that but the problem still persists

Horrible Service

Firstly, as I have experienced, as well as other associates- food always tastes stale. The sandwiches taste all the same-it’s what we call the “freezer taste”. Then you have to watch for expiration dates, definitely check when purchasing from their services, sometimes the food is expired. The machines never work correctly, I’ve been asking for about a year for them to fix the fingerprint scanners, they never work correctly. I used the same finger everytime and the Canteen system always gives me a different balance from my application. My company uses this service in primarily all their locations and it’s horrible. Horrible service, please, if you’re looking to provide food services for your associates please use a different vendor. My app never matches what’s on the machine at work either. My application told me I had $10, the machine said I had $3.00 lol. At one point this service was great now they just don’t care.

Developer Response ,

Canteen provides service and support for the market technology. A separate food service provider stocks it. Please contact them regarding issues with the products sold in the market. For technology issues, please contact us at (888) 365-6282 or support@365smartshop.com.