Consumers Credit Union 4+

Useful but could be better

CCU is my main banking institution so the app needs to do several things well for me. Within individual accounts, transactions are easy to read and understand. Bill Pay works well. Searching for payees is easy and the tab with scheduled and historical payments is right there and simple. I like that I can link other accounts but the linkages break easily so maintenance is too frequently necessary. Transfers are easy but navigating away from the page can only be done from icons in the footer. The footer is not visible until you scroll through all transfer history. This is clumsy, clunky UX. Also, the transaction log displays entry date rather than transfer date. Please change this. A very good app that can be great with a few small enhancements…

Developer Response ,

Hello. Thank you very much for your review! We will further review your comments for possible future updates. We appreciate your time.

Just another user

Honestly don’t know where to start, some may think their interface is outdated compared to other UI’s out there but I think their app is perfect in its own way. I’ve been using Consumers Credit Union for over 4 years now. Consumers was my first bank at 16yrs old and honestly the only bank I’ve ever needed. I’ve never ran into any issues that were outside human error, I’ve always been greeted amazingly and treated well as a consumers reaching out to customer service; and I’ve even recommended the app and the bank to older relatives and other family members simply because of the UI. Let me explain, the UI isn’t flashy or super modern, as a 20yr old; I honestly like that. It has all the functionality you need within the app and haven’t had any inquiries regarding app functionality and or missed credits/debits. I recommend this application and their bank to people all ages!

Developer Response ,

Hello. Thank you very much for your 5-star review! We appreciate your support and comments. Have a great day!

Needs some major touch ups

I’m coming at this from a designer standpoint.
The vast amounts of different menus that someone needs to sift through to find information is appalling. When someone opens the app, the main thing they’re gonna want to see is their accounts and their current balances in those accounts. I don’t wanna open the app to a menu, to then click on an option to see my balances. It’s an extra step that doesn’t need to be there. I should be able to see my transactions on my account ON the account page, not on a separate thing. I should be able to make a transfer from my checking to my savings ON my checking account page. There are too many things kept apart from each other that need to be in the same place. As much as my previous bank wasn’t very good at the money part of it all, they had a pretty solid mobile app that just had everything in the places easiest to access. It allowed for extreme ease of workflow. Not to mention that this current app has the look and layout of a 2006 early iPhone app...
Just gotta give this thing a nice new coat of paint.