CosmoProf Beauty 4+

Hi there my name is Theresa and my son is a software developer, specifically mobile app developer. I want to complement the app developer or developers. The last couple of orders I have made have been much more user friendly and less faulty. I am impressed at how smooth my order went today. I’ve learned a lot about this field through my son, who expects excellence out of his work. So I want to give credit where credit is do. Well done!!

Cosmoprof never has items in stock, but the app let’s you buy items. They never tell you when items aren’t in stock. Cosmprof will cancel a shipment and never send one email about the order. It’s so confusing when you are waiting patiently for items and they never let you know they aren’t coming. I ordered 7 items with my last order, they sent me 3. I waited and waited for the rest of the items. I finally asked why I haven’t received my order with the order number and customer service was like, “Oh, those items were canceled”!! Send an email or text? The way they have this supposedly new app set up is better. They are still behind in orders and will not let you know items are canceled. I’m over them at this point. I hope they Cosmprof goes under. Waste of time on the app!

Really is a shame. Customer service matters in the beauty industry.
I wait and wait for products for my clients, and they ghost you with orders!

I was told that cosmoprof was not going to be carrying as much nail supplies anymore. I am a nail tech that has just started a business and I have to say that this is not good news for me. I also went in store and ordered a towel warmer. Over a month went by of me calling the store and asking if it has come in. I always got the same response. “We keep putting the order in but it hasn’t come in.” I finally said- forget about it and I’ll just order it online. I also could not find any emery boards which you would think there would be an abundance off. Sad to say that I will most likely be ordering most things directly from suppliers online. Seems that this is the new era of online ordering.