Cove: Migraine & Headache Care 17+

I constantly have to delete and re-sign in to this app because “there are no user credentials, please try again”. Similar errors when I update my personal information on the website.

The service itself is great. I actually have medication that works well for me and it’s never late.

The whole concept is great but the actual process needs lots of improvement.

It’s nice that you can get treatment for migraines without an in person appointment. The neurologist was great.

My issue is that the whole program wasn’t clearly explained anywhere. I went into the consultation with very little information. After the consultation, I had to reach out to customer service because no one explained what the next step was. Which I got explanation from but then nothing happened. I did the consultation and agreed on a treatment plan but no prescription or treatment plan was sent. After reaching out yet again, the treatment plan was finally submitted and the prescriptions sent. I got the prescriptions relatively quick. But another problem I ran into is that there’s a missing supplement which I paid for. These supplements are pretty pricey. Now I’m at it again with customer service to see where the missing item is. Of course it says the package was delivered, but the one item is missing and not in the package. Out of three items ordered, only two were delivered. Overall, it’s a great concept, but really disappointed in the process. It hasn’t been as smooth as I’d expect.

I did a consultation 2 weeks ago and still have not received any medication!!! They make it seem like someone will reply to you within 48 hours (LIE) and then all you have to do is approve and have your medication shipped. It took me 1 week to get a message from the provider. I called to have it transferred to my local pharmacy instead and they replied “There isn’t a pharmacist available now, we’ll call your pharmacy back when there is” and then 30 minutes later I got an email that my order has shipped. WHY WOULD YOU SHIP IT NOW WHEN I WANTED TO PICK IT UP FROM THE PHARMACY. Now I have to go 3/4 more days without medication making it almost 3 weeks. I could’ve went in person if I knew it would’ve been this difficult but I’ve spent $90 dollars on medication and “covecare” This website was horrible and I definitely will not be using it again.