Cracker Barrel 4+

I’ve had this app downloaded forever! But I have never got to use it as long as I’ve had it downloaded! It either doesn’t let me sign in, when I have it on… leave me signed in, or when I’m putting in my order it will sit there and spin and pop up… WOOPS Something went wrong… if and when I finally get my order in… it has never taken my card for the payment!!!!! Of course when you call the restaurant itself they tell you that you have to come in! The whole point of me having these apps are for the points and curbside because I can’t stand on my legs for any period of time! I’ve never received any points, promo codes, I mean to tell you I have never received anything for the hundreds of dollars I’ve spent with Cracker Barrel! I have even stopped going because of the hassle, and waiting one night over 2 hours for them to bring out my food and them saying it was my fault when I clearly had proof I called them when I got there on my my phone! The food at this location has really dropped the quality from what it used to be as well and that’s from several people saying that. Oh I did send a letter to the corporate office about the night I waited for 2 hours. Never even received a response from them!

I sincerely apologize for any inconvenience you experienced while using our app. Our team is committed to providing a seamless and enjoyable user experience, and we take your feedback seriously. Can you please email me at mobileappsupport@crackerbarrel.com, so I can take a look at this? Thank you!

This app has improved amazingly. The reason I don’t give it a 5 stars is because it won’t allow me to set up a schedule. Doesn’t matter what I do I have to pick up my food in 20 minutes. I went to the website and I was able to schedule a time for me to pick up the food for any time I wanted. Also, it won’t saved your credit card information. I should have the option to save it if I want too.

Developer Response
(We're so glad you're enjoying the new app and thank you for the feedback! We are working on saved payment and are working to get that out soon (stay tuned!). You should have the ability to choose a future time on the last screen when starting your order, beneath the ASAP option. Thank you for being our guest!)

Thanks for the response, but I just went to the app and will let me pick a date but not a time. Whatever time I do my request, that’s the time it will stay and once I finished my food request it shows food ready 20 min from the time I requested. Date will change but not the time. In the website no issues.

We're so glad you're enjoying the new app and thank you for the feedback! We are working on saved payment and are working to get that out soon (stay tuned!). You should have the ability to choose a future time on the last screen when starting your order, beneath the ASAP option. Thank you for being our guest!

First, why in the WORLD is the menu not setup like the menu in the store!? I couldn’t find ANYTHING. THEN, after I selected what myself and my family wanted, I hit the submit order button and it tells me I can’t purchase something in my cart.. WTH??? Then don’t let me CONFIGURE THE ITEM!!!!!!!!! This happened TWICE and I had to keep putting in my order details because it was deleting my info!!!! ALSO, whoever coded this app needs to fix the fact that every time I click in an info box when entering my checkout details it slides to the bottom of the screen and I can’t see what I’m typing in!!! It took me 25 MINS to order our food AFTER we had all decided what we wanted (not including me having to re-pick two times bc it didn’t tell me I couldn’t buy something) Good riddins! Next time I am warm out and just want to place a mobile order so I don’t have to cook at home I’ll remember to call my local diner instead. What a TERRIBLE mobile order experience.

We're so sorry for the frustration experience. Please reach out to mobileappsupport@crackerbarrel.com so our team can help.