Credit Genie 4+

You saved the day!

This was quick and easy! I love it!

I am disappointed with credit genie! I was approved for 2 cash advances and attempted to take another one but was disqualified because my payroll frequency does not meet credit genie guidelines! I am confused my checking account is 27 years old. My payroll frequency is every other week. I called the customer service number in the app and I can never get through! I sent 2 emails and no response. So I attempted to remove my bank info and reenter it thinking something was wrong on my end . Now I am getting a message stating I can’t enter the same account number. This is so frustrating! I need to ween myself off of these Apps because they are nothing but trouble!!!

Developer Response ,

Thank you so much for the review! We are excited you found the app to be user friendly. Stay tuned for some awesome enhancements our team is working on.

We are observing some issues where the Plaid connection is not working as intended. We are working with Plaid to resolve these issues and allow our users to reconnect their accounts in a future release. We answer all emails within 24 hours except over the weekend. I do not see any emails that have not been responded to. Are you reaching out to us at help@creditgenie.com?

waste of my time

update: i think it’s funny how you guys still claim it’s the user who did it. PLEASE send me the proof. i would absolutely love to see it. since i DID NOT disconnect my bank. instead of being so condescending like you all have been towards every review that addresses this issue. it should be considered constructive criticism and feedback to you all. it’s a shame. can’t change how some companies work unfortunately. but you can definitely change the tone. i work in customer service and i always accept feedback whether i like it or not. and i DONT come off rude either.

i recently downloaded the app in hopes of helping me out with my financial bumps i tend to have. it happens. went to go connect my bank since i noticed it was disconnected. now i’m having to wait 60 days to reconnect. when i HAVE NOT disconnected my bank whatsoever. i reached out to customer service, which didn’t get me very far. saying i disconnected it myself and it’s the systems automatic decision of 60 days. which is insane. instead of blaming the person using the app, try and understand that it’s 9/10 THE APPLICATION!! i deleted the app because i am not paying $1.99 for someone to tell me i can’t reconnect the same account since i supposedly “disconnected it myself”. i’m not wasting my time or giving you guys my money. i’m also reporting this to apple because it seems like i’m not the only one who’s having this issue 🫶🏼

Developer Response ,

We only disconnect bank accounts at users request. The app does not disconnect bank accounts on its own. Once an account is disconnected, it cannot be reconnected for 60 days. Users confirm prior to completing the disconnect. We are happy to provide proof of this if you would like. update: reach out to us at help@creditgenie.com

Update: proof was provided that user disconnected the bank account

Poor customer service

So, I stumbled upon credit genie after a google search. I decided to give them a try and qualified instantly for an advance. The process of qualifying and getting the deposit was fairly easy. Fee was low. My problem occurred when my debit card was compromised and was cancelled ( the one used) to have the 4.99 fee taken out. I immediately contacted Credit Genie to let them know and they reassured me that it would be debited from my checking account which it was. Payment not late and completed without any issues. However, since reaching out and letting them know about the compromised card I have not been able to update the new card. I have made several attempts to reach out to credit genie and have not been given any direct answers other than them telling me I cancelled the account with them. I have not cancelled anything. I requested proof they failed to provide proof and now tell me they can not reinstate the account for 60 days. Well it’s unfortunate for them there are a multitude of similar companies out there empower, money lion, Vola, brigit, Cleo etc. I will not chase down any given company. It’s apparent they don’t want my business. Be careful and be aware of a company who lacks transparency and does not strive for superb customer service. You have been warned!