Credit Union West 4+

Why do I give five stars to CUW?

I’ve been banking here for years and not once has there been any sort of error on their behalf that I somehow didn’t cause. I love being able to talk to a person that speaks perfect English every time I call. They offer most of their services online now and if I prefer to email them with questions, I get an answer back typically within 24 hours. I had a problem for awhile overextending myself and they were very understanding and worked with me to make sure I still had my credit line I needed but to get my debt paid off. CUW is a personal bank with personal service catered to each of their members. And I wasn’t paid to say this. :-)

I had houses and the other bank called my loan due I had and don’t remember but I made all current payments and with a blink of an eye the houses were gone. My bank cards were frozen even though I was working I could not use any of the cards from this other bank. I went immediately to Credit Union West and talked to the branch manager and she said “ you are lucky we were going to follow this other bank but we listened to you and we will keep your cards safe and open. I HAD NEVER BEEN SO PROUD OF BEING A CREDIT UNION WEST MEMBER God bless 🙏❤️‍🩹

(Only rating five stars in hopes that someone will see this). For the past two days, every time I open the app, all I get is an error message reading "Something went wrong while attempting to send the last request. Please try again." I am completely locked out of my mobile account and there seems to be no way to resolve this, I cant log out of my account, deleting the app does nothing. PLEASE HELP