Screenshots

Description

CTC-Go is a mobile application used by health plan members and drivers to coordinate healthcare transportation.

CTC-Go allows health plan members to review upcoming or past reservations, rate their ride, contact our call center, cancel an existing reservation, and to schedule a new reservation. Our intuitive platform is easy to use and reliable.

CTC-Go may only be used by authorized users through participating health plans.

What’s New

Version 1.3.3

- A message inbox has been added. Users will receive messages reminding users about upcoming trips, sharing driver information on the date of transportation, and relaying
important information from the user's health care provider.
- General bug fixes.

Ratings and Reviews

2.6 out of 5
26 Ratings

26 Ratings

Alexwein ,

The schedule tolerance should be open

I had a last minute appointments requested for my fathers doctor, less then 24 hours notice. Waiting on the phone was taking so long so I decided to download the app but ended up I am not able to book-request a next day pick up time. Since this is a medical pick-up/delivery service the developers should understands not always we have a full schedule preprogrammed. I believe this could be a n up grade for user with the need of their services. Thank you!

Developer Response ,

Hello, we really appreciate that you took the time to provide us feedback. This has been requested by many people and resulted in a lot of negative reviews. The reason we had this restriction in place was to ensure our team had enough time to review and approve the mobile reservations along with scheduling a driver. Our teams met about this very issue and have agreed we will make some changes to how we process mobile reservation to allow us to reduce the restrictions in a future release. Again, thank you for your feedback and we hope you give us another try after we release the update.

JustCallingItAsISeeIt ,

Cannot reach anyone for help via email!!!

UPDATED REVIEW:
I stopped using the service for the most part. Here it is a month or so later and I got an email with the address to send an email to their support desk. Several weeks ago I placed an order for two doctor’s appointments using the app. Then the night before my appointments I see that they were cancelled in-line. So at 1:30 AM I had to deal with a semi rude person on the phone. The app needs a total review. Also why is it asking what type of doctor I am seeing. Have you hear of HIPPA LAWS?!? You have no right to know anything other than I have a doctors appointment.
Older review:
So I have used their service for a year now. All of it done by calling their phone number. I tried to use the app months ago but it loaded and showed no way to open an account. To this day the website has NO EMAIL address to Contact anyone for help. So I was on hold for over 35 minutes last night remaining CALLER #4 in line for help. I hang up thinking the system must be messed up and call back only to become caller #8. By the time a driver would have picked me up the pharmacy would have been closed. So I had to do without a run to get my medicine. Give me an email address for help! Thanks. I will update my rating if the service shows me it can actually work.

Developer Response ,

We hear your concerns and would like to assist you. You can reach our support by emailing customerservice@callthecar.com. You will be connected with a member of our technical team.

RjVhen88 ,

No family member that can add

I suggest to add a family member may daughter has a Dr’s appointment and me as her mother too.. that could be better to add a family member. Thank you and God bless

Developer Response ,

We greatly appreciate your feedback. This is a terrific idea. We will see if we can add an option for you to manage multiple people under one account in a future release.

App Privacy

The developer, Call The Car, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Location
  • Identifiers

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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