CVS 17+

I mainly attempt to use this app on my iPad to refill Rx's. However, the "Pharmacy" function of the app frequently has issues; Rx's updates are too ambiguous or completely inaccurate, (e.g. "On Hold" or "Contact your pharmacy..."). Consequentially, when phoning my local pharmacy, orders 'never existed' or 'were returned to shelf' or 'ineligible for refill'; Indication if a refill was submitted via app, by phone, or in-person should be listed (yes, "automatic refill" can alleviate some of that uncertainty. However, that one alternative has its Cons, too.); Turning "on" the option to receive text alerts or even input my standard 10-digit cell (at&t carrier), consistently and inexplicably returns to "off" and won't save anything; and the "Feedback" tab presents to 2 choices that regardless of selection, opens a screen with a CVS banner header with no words, forms, or "back"/"cancel" button. It's all just very frustrating.

I worked in the retail field as an Area Manager for Mervyns for 14 years. During that I trained employees on customer service. I am not a “mystery shopper” but if I had been one, your store would have failed. I also worked in HR and brought trainers to train our employees at the Health District.
Your customers should expect kind, courteous staff. I went to your store today and “George” rang me out. Maybe I have higher standards having worked in retail but there was no acknowledgement as a shopper. Upon walking to his checkout counter he just looked at me. I expected a greeting (not picky hello would have been okay). There was not any words to greet me into his store. When he was done ringing me out and I had paid, an exit or thank you would have been appropriate. He handed me my bag and said, “ there you go”. Wow! He failed miserably; did not thank me
Or wish me a good day. What has happened to customer service? Do we not train our employees on BASICS? What is wrong with this employee that he cannot talk simple basic conversation.

I will continue to shop at my local CVS. This store was out of the way close to GNC. Will not return to your store. Was very discouraged with this employees lack of caring. He appears to be mismatched to this job.

I would like to have the ability to upload a medication coupon card information in advance of my prescription being filled.

The way it works now, I go to CVS to supply coupon card but they won’t take it until prescription is in house. So prescription is sent electronically and I go to pickup my prescription and then they have to throw out the paperwork and reprocess my prescription with the additional information that they didn’t have. Making them work harder, wasting paper and ink, and making me wait longer in the store than is necessary.

If we could supply coupon card info in advance of medication being filled by pharmacist, this would be a savings for all!