DAB Live! 4+

Real-time information isn’t provided in real time and no support whatsoever

More info - still one star rating:

The screenshots shown in the App Store don’t match the screens in the actual app. And it appears the times on the dashboard are in UTC time and not local times with no way to change it.

And tech support/sales support NEVER responds to questions or comments.

Don’t create an app for public consumption if you can’t provide support.

Initial one-star review:

We just spent a lot of money getting a DAB mini 3 installed replacing a simple jet pump and pressure tank setup that had worked for years. Not the pump cycles quite often and when you look at the “real-time” data it never refreshes or updates unless you exit the app and restart it. Additionally, we sent a few support questions via the support resources and have heard nothing back. Very disappointing.

We will continue to work with our local plumber to get this working or get a different solution installed. I would not currently recommend DAB pumps to anyone.

Developer Response ,

Thank you for taking the time to provide feedback on your experience with DAB live! APP. We strive to provide the best service possible to all of our customers and we are sorry that we did not meet your expectations. We are always looking for ways to improve our services and your feedback is valuable to us. Also we’d like to invite you to give us another chance to demonstrate the quality of our service. Please write us at https://internetofpumps.com/private-users/#contacts so we can look for a solution. Thank you again for your time.

No longer functional.

Update after developer response: That is simply not true. None of the features in the app are tappable nor functioning. I even deleted and redownloaded. This is rather ignorant of you and I would hope you are testing adequately. Seems like you’re not.

Initial review:

Please get a developer to fix this. Can’t enable things like power shower / sleep mode anymore. The buttons appear inactive. Unacceptable!!

Developer Response ,

Thank you for taking the time to leave your review Dennis. We are sorry to hear you had a negative experience, but we are here to help! We can confirm the comfort functions are working correctly in DAB live! APP as well as on the web portal. We would like to invite you to get in touch with us, so we can look for a solution for your issue. Feel free to contact us at https://internetofpumps.com/private-users/#contacts. We look forward to hearing from you!

App works fine, but isn’t very useful

App connected without any problem to our new DAB Esybox Mini3, however aside from looking at data, setting night time mode or a ‘powerful shower’ there’s nothing you can use the app for to adjust what matters.

Why can’t I use this app to adjust SP and RP, even give me a video tutorial on some of the basic adjustments, and setting expansion tank pressure? In this sense the app is useless.