Dayforce Wallet: On-demand Pay 4+

Funds stolen! Fraud! No security protecting employee funds!

Do not use. As someone with years of payroll and Human Resource experience, I cannot recommend this app or debit card to ANY employee or employer. This app/debit card does not protect employee funds. My card was used to make a fraudulent purchase to the tune of $786 at Target in Brooklyn, New York and I live in South Carolina. I have provided supporting documents showing my location at time of fraudulent purchase and they continue to deny my claim. I’ve asked for the contact information for the investigation department, investigation documents, and a call back from a supervisor on three occasions, and am told they do not have this information, nor can they tell me what was done on my behalf, only that my claim is denied. In addition, I have not received a call back from anyone. Do not use this app or organization.

Developer Response ,

We take security very seriously, and want to help resolve this. Please call our support team at 1-877-723-7434 so we can connect you with someone who can assist.

Fraud

I used this service only once and never again. I had a transaction listed that I did not do and I tried calling the customer service number. I typed in the account number 3 times correctly and each time it said it was incorrect. A cs rep got on the phone but disconnected me after I gave my phone number for verification. The second call, I got a cs rep again because again it stated my account number was incorrect. I then gave them my phone number and date of birth for verification but then insisted I give the last 4 digits of my social security number. I asked them if they could see the number and they said yes so I told them only the last 2 numbers and stated that since I’d had such issues with the phone service not accepting my number, I wasn’t comfortable giving the last 4. If they could see the numbers, they should have been able to verify by my giving the last 2 only. The rep insisted they couldn’t so I asked for a supervisor. He refused to get a supervisor. Sorry but that is another huge red flag. Transaction that wasn’t mine, invalid account number while I was holding the card, disconnected after the first call, refusal to get a supervisor. All this seems pretty shady to me so I will not be using the service again. Fortunately it was not a large amount of money since I can’t get it back.

Missing money

Dayforce took it upon themselves to do a change over without my authorization. Funds I’ve added from available pay to my account are missing and my check is also missing. I have money that I have to try to find now. I only rated one star because if it wasn’t for available pay I wouldn’t use it. It is supposed to be easy to use and easy access to your money but they made it difficult doing so. I also never had a physical card for the last card I had before the change over. I called and called for hours and months trying to get one to never receive one when they say i did and didn’t. They have my right address so i am assuming that they lied in regards to receiving a physical card. I am still waiting on my next card because I can’t access any of the funds I recently made until I receive that. I can’t even use Apple Pay. I haven’t found my card and I talked to a couple of customer service reps that just argue and never solve the issue or get me to someone that can. Im still on the hunt for my funds trying to access them. They have been missing for about a month now.

Developer Response ,

Thank you for your feedback. Please know that we take all reviews seriously and will use this information to investigate and improve the experience for all users. We hope you will give us another chance to provide you with a positive experience.