Hi , from the couple of week i am facing a problem like i am unable to book a ride it is showing a error message as we cant come to you places please change the different street .. before this issue gozone used to come to pick me up from the same area !! But now it is showing like chose the other area .. and also the app is working on one day and it is showing error message ok other day .. Idont know wat happen to the gozone app in recent day !! We as students are worried about this issue !! Because we love traveling in GoZone. 😊

I downloaded Go Zone after a friend at my college told me it was a 75 cent riding app that took you from Point A to Point B (similar to Uber, but unlike Uber they don’t take you exactly to where you need to be dropped off at but close enough to where I don’t complain.) I downloaded it and despite the rude drivers, horrible smelling cars, numerous pick ups and drop offs, and unfollowed directions, I didn’t complain much about it. However, they have now raised their prices. Instead of 75 cents being the base fee, it’s now $1.25 base fee. That’s not all. If you need to get somewhere that’s over 4 miles, they will charge you an additional 50 cents per mile (capped at $5.) On top of that you now have to pay an additional $1.50 for plus ones, and all of this is starting in January 2023. IT IS SERIOUSLY NOT WORTH IT! It would be better to just take a Lyft or an Uber. At least then you get where you need to go exactly and if you get a rude driver or someone who cancels on your ride, you get your money back. Plus you don’t have to deal with the numerous stops to pick up and drop off people. At this point, a bus would be ten times better than this.

I tried this 2 times ! The first one I placed a request for a drive 15 min ahead of time to get to where I needed to go. The app said the driver was 5 min away and then out of nowhere it said it was 15 min away. I waited and it got down to two min away and went back up to 20 min! I called and the driver said he was on his way. The second time I thought it was going to be super smooth but NOOO! This man literally took me to the wrong location and said it was my fault and that I put the address wrong. I showed him my phone on the app where it said I needed to be dropped off and he was super rude and said he didn’t know how to get there. He told me that I had to direct him how to get there through my phone. He kept looking at his phone while driving and I swear to god we almost crashed. I placed the request for a ride at 3;45 pm and got to my location at 4:50 pm. This place was literally on 7 mins away.

I’ve been dealing with this issue for quite some time and it’s rather frustrating. It charges my card and keeps it pending until the end of the day. I’ve had this issue many times and this needs to be addressed and fixed because it isn’t fair that it keeps taking money from my card and not giving the ride. It’s unreliable and not ok to charge for a ride then sending an error stating that it’s “unable to book the ride at this time due to high demand and all seats are filled.” I’ve tried reaching out to a Supervisor with no luck on getting a response back. I’m not happy with this as it causes a huge inconvenience when trying to book a ride for my daughter to get to school and not being able to due to the amount of money it keeps taking and failing to successfully book a ride.