Decluttr 4+

On receipt of my new iPhone 12 pro on 24th October I set about looking for the best price for my old 8 plus. I certainly wasn’t going to try and sell it on eBay with all the risks that entails.

So I tried Decluttr. I first got a price for my 8 plus using the very easy to use Decluttr app. The price offered was substantially more than Xfinity or Apple.

I accepted the price. Opened a Decluttr account with option to have sale monies paid into my bank account. I then printed the free shipping label.

Took it to UPS and waited, I used the tracking service available.

On Wednesday 28th tracking advised my phone had been delivered to Decluttr.

On Friday 30th I received an email from Decluttr to confirm receipt and that my phone was being checked by their tech department to confirm that it was what I said it was.

Saturday 31st I received an email confirming all was good and that the payment monies would be in my bank account within three business days.

Wednesday 4th November ..... monies received.

The whole process was ridiculously simple, highly efficient and very quick.

Two of my relatives are now selling their old iPhones this way too.

The great things about this service is that it’s free for shipping, easy to use, good price paid, very quick and peace of mind that you’re not having to deal with some idiot trying to scam you !

My order arrived at Decluttr and began processing over ten days ago. I still have not received my payment. I rejected an offer on my iPad mini and when it was returned to me via USP it was still turned on with less than 3% battery and no longer takes charge. This was not the condition it was sent in. I emailed decluttr but after 48 hrs still received no response. I reached out via phone on the third day and spoke with the rudest customer service agent. Instead of apologizing for the delays on my pending payment and expressing concern about the handling of my iPad, she proceeded to lecture me on the volume of packages they receive daily and let me know that she wouldn’t be able to help me. Apparently they don’t keep managers on staff during all business hours and so no manager was available to discuss my iPad. Today(nearly 5 days after my initial email) I received an email saying my payment for the other items will be received in three days. It was apparent that they didn’t carefully read my email because the iPad resolution offered doesn’t make sense given the problem. A simple apology and common sense resolution would have gone a long way, but instead their lack of customer has left me frustrated, unpaid, and with broken equipment. Please Please Please Do Not Trust Them with your items!!

I feel like a lot of people should pay attention to this ad because they are not receiving what they are promise for the stuff that they are turning into this app even this app will accept your stuff have you ship it out and then tell you at the last minute that your stuff wasn’t needed but the system will accept it and said to add a price you’ll be under the impression that you receiving what you have turned in and later they’ll tell you after the system have accepted your stuff that they never needed your stuff in the first place when they give you all the options to choose what you really have so you can submit it and the system will accept it but then they will critique your stuff and deny it on top of it they will change the price they changed my price on my Xbox 360 and my controller twice and both of them workAnd I spoke to representative and they told me that they were going to set my stuff but only paid me four dollars for it but that they didn’t need my stuff so I did advise to her that I want my stuff shipped back out to me and they told me that they can’t have it out to me for another three days this is horrible and absurd and I won’t ever use this app again or recommend it to friends and family