Degoo 4+

I tried to contact them after seeing all of the instructions online for apps they don’t even have- like windows apps & mac apps with instructions on how to use them except the apps don’t exist anywhere. This is the only app & this only supports picture uploads not documents like they advertised. Even their web app doesn’t work. All I can get when I lock in to my files is nothing- no options to upload or do anything & even the picture I tried to upload through the iPad app did not appear. I buy 10 Tb of backup space from degoo because they advertised backup for documents & everything & now it turns out to be a photo backup app that doesn’t even work.

They sent an email identifying items they felt were in violation. I responded, appealed and removed those items from my storage. Continued to get the same info in more emails.••••••••They deleted everything anyways so they could do their purge of older accounts. Scammers and liars un-trustworthy for any cloud storage.•••••••• They will screw you in the end and wipe out your account and photo memories.•••••••••••Downloading from your storage takes an incredible amount of time especially for something that seems so simple from a pc and thru mobile app its even worse.•••••••••••It just freezes ignoring your commands and nothing ever downloads. I could go on but this should help determine what type of people you are actually dealing with. •••••••••••••••Steer clear and far away from these con artist pretending to be sheep but are wolves in sheep clothing. Buy a usb drive you are better off… Not recommended at all. Useless as faqqq ••••••••••• Guys people have lost hundreds and thousands of photos and everyone is saying the same thing about their trash practices.••••••••• ============================ Keywords Scammers scam fraud con-artist rip-off artist pirates trash negative garbage unreliable not trustworthy ••••••• use at known loss of data risk
....... they should change the name to the “Pirates Cove”

I received an email stating that a bot determined I had broken TOS and specified two video files it determined to be in violation. The appeal process is just a reply form where you can essentially plead your case, but that's it. There is no ability to attach files. I explained that I backup my movies in the event they go out of print, are lost/damaged, etc, and even specifically said that I'd provide photos of my hard copies but that I can't attach files because there is no option to do so. Weeks later I received an email stating:
A human has reviewed your appeal and unfortunately you did not provide enough evidence to prove ownership of the files. Therefore I have to inform you that your appeal has been declined. Your account will be terminated due to violations of our terms of service.
There is literally NO WAY to "provide evidence" because there is no option to do so. So after paying for a lifetime account they terminated it because their appeal process is broken and didn't allow for the very thing they demanded from me. DO NOT USE THIS SERVICE FOR PERSONAL MEDIA BACKUP. THEY WILL TAKE YOUR MONEY THEN UNFAIRLY TERMINATE YOUR ACCOUNT.