IDrive Online Backup 4+

This app/service lets me back up files from my macbook pro and lets me access them on my iPad IN THE SAME FILE STRUCTURE that I organized them in. I can see folders on my iPad the way I organized them on my laptop. This is so much better than apple’s iCloud. iCloud has to separate your files into photos, videos, documents, music, etc. when backing them up into the cloud. iDrive, on the other hand, keeps your own file management system. Now I can access all my files anywhere I go while my main computer remains at home, and knowing how my files are organized makes a huge difference. I live in Asia, yet the backup speed to iDrive’s service is still fast enough. I am very satisfied with its service. Now I can relax since all my documents along with their file structures are protected off-site. Great product!

I probably will not continue service after my current term, as the app is incredibly cumbersome and doesn't back up everything. I find accessing files is just as difficult as uploading files. I feel limited on what I can do and find this has been the most difficult cloud service I've ever used. I had also completely an in-app promotion to be reimbursed for my year membership and I was never actually reimbursed. The company seems scattered and wants to throw out half-baked promotions without following through. Cannot get the app to stabilize long enough to upload images, just getting to the place to upload images takes so long, and once it opens, the app crashes, despite how many times it takes. This is honestly the most difficult, temperamental app I've ever used, hands down, and I don't feel like my items are secured, and I will likely not be able to access them if I needed to. Definitely some major improvements with app function and marketing is needed. Stop lying to customers and offering promotions you will not follow through on!!!

I purchased this because I am a graphic designer who works with extremely large files that quickly clog up all the space on my hard drive. Not needing to carry around an external hard drive for all the things I need to access daily that don’t fit on my hard drive is GREAT!

I am very new to using this and had a technical question/problem, so I started a chat with a customer service representative and I couldn’t understand what he was trying to tell me AT ALL. You need to hire people who can communicate in good English rather than foreign Indians who communicate in very broken English that is hard for an American to decipher. I ended the chat in the exact same spot as I began and had to figure out the issue for myself. Other than that, this service is GREAT! I would just like to be able to communicate with your customer service people if I need assistance with something and that is something I just can’t do unfortunately.