Dexcom Follow (Enhanced‪)‬ +4

immediately disappointed that i dont have easy access to watch throughout the day anymore, my brother drops so fast and the app doesnt give notifications until he goes below a certain number. he could go from 100 to 75 to 50 in the matter of minutes and being able to passively track his trends throughout the days—WITHOUT having to open the app every few hours—help us correct them before they get out of hand. he has tonic-clonic/grand mal seizures when he drops too low, so this is a serious problem for our household and a COMPLETE oversight in how vital constant accessible tracking is. the rest of the app is fine i guess, but this is such a severe issue and a total downgrade from the last app just for this reason alone.

Thank you. We appreciate your review. We will pass your feedback along to our Product team for consideration in future updates. If you would like a member of our team to reach out, please submit a request through our Self-Service Patient Support Portal located at https://www.dexcom.com/priority-support

I usually don’t write reviews, but I’m hoping this helps DEXCOM understand what users need and want from this app. The old interface was much better because the blood sugar numbers were much larger and easier to see. The only feature I like about the new app is that when you switch to landscape view, you can still see the blood sugar reading in the upper right-hand corner. However, overall, this app isn’t very user-friendly, and the blood sugar number is too small. I don’t want to have to scan all around the screen just to find my numbers right away. Please consider changing this, or at least continue supporting the old version with updates. Thank you!

Thank you. We appreciate your review. We will pass your feedback along to our Product team for consideration in future updates. If you would like a member of our team to reach out, please submit a request through our Self-Service Patient Support Portal located at https://www.dexcom.com/priority-support

Apples most recent update has forced me to install the new Dexcom Follow App and made me create a brand new account. This update will NOT alert me when my phone is in Do Not Disturb mode when my child who has Type 1 Diabetes blood sugar goes too low or too high. Also WHY are you forcing 15 minute delays on alarms to sound??? 15 minutes can mean DKA OR COMA! This update is screwing with my child’s life! Her app also updated and will not stay open with parental controls on her phone. It keeps closing on its own and then we get No Data warnings because it’s no longer communicating. APPLE FIX THIS ISSUE IMMEDIATELY!!! We didn’t have this problem with the last versions of these apps! Your update is going to kill people!

Hello. We would like to follow up with you. If you would like a member of our team to reach out, please submit a request through our Self-Service Patient Support Portal located at https://www.dexcom.com/priority-support. Thank you.