Dexcom G7 +4

The app itself is works well for me and I like the features it does have. My issues with it are the features it lacks, starting with dark mode. Why, after all these years, is there no support for dark mode?! When I wake up in the middle of the night to deal with an alert it makes it that much harder to see, process, and understand what the app is trying to tell me when I'm being blinded by the glaring brightness of this solid white screen. I already set my screen brightness at its lowest level at night and it's still not enough. I don't have this issue with the Tandem t:connect app when I need to use my pump, because they actually implemented a dark mode.

My next issue is with the watch app and how few watch faces the G7 complication even supports. I just updated my watch to watchOS 11 and the photo watch face, which I had previously been using the G7 complication with just fine, no longer shows the G7 as an option. Why????? Why does there seem to be so little support for developing this app? Why does it take so long to get anything updated in this app or to add any features? If the issue isn't Dexcom and instead it's healthcare regulations that are slowing everything down, why can't Dexcom be more transparent and open about it?

Thank you. We appreciate your review. We will pass your feedback along to our Product team for consideration in future updates. If you would like a member of our team to reach out, please submit a request through our Self-Service Patient Support Portal located at https://www.dexcom.com/priority-support

Last week I had multiple issues where my Dexcom G7 was giving me Signal Lost alerts as often as 5 minutes apart, which is the frequency the app and sensor try to connect…but I wasn’t seeing any data loss. I kept copious notes in the app Notes field and called Dexcom Customer Support. They were unfamiliar with the problem and told me to swap put the sensor for a new one and return the old one in the kit they would send with the replacement sensor. I did that, but got even MORE Signal Loss alerts than previously! So I figured it had to be the app itself. I verified with Customer Support that my data would be maintained if I skinned a new app copy over the old, and they said it was in Clarity, so I did put a new copy over the old app copy. All I lost were ALL my copious notes! The Signal Lost problem immediately went away and has not recurred, so I contacted Dexcom Tech Support and a developer called me. I told them how I fixed it and they told me to always BLOW OFF the old G7 app and download a fresh copy as they are constantly updating the app, and data (except notes) would be maintained in Clarity. They will get the solution to Customer Support and will hopefully fix the lost notes issue in the future. This app has literally SAVED MY LIFE no less than half a dozen times in the last year, so I want it fixed, not switched for another less effective solution.

Hello. We would like to follow up with you. If you would like a member of our team to reach out, please submit a request through our Self-Service Patient Support Portal located at https://www.dexcom.com/priority-support. Thank you.

This app is almost good. It’s missing two features that are standard in every other app in the AppStore. And with those features it would be 4 stars.
1. Most important. Be able to dismiss alerts from the Apple Watch. I get alert, dismiss the alert of the watch, but a minute later it alerts again. Making me have to open the app on my phone to dismiss the alert. If I’m in a meeting or somewhere important I can’t be pulling out my phone or having Loud critical alerts going off every couple of minutes for something I’ve taken care of. An even better feature would be to let me get a 1 minute quiet notification on my watch that I could clear before even setting off a critical alert. But as the way it is now, I’m going to have to turn off critical alert notifications, which is not a good thing.
2. This doesn’t seem like a big one, but it is. Dark mode. It exists on Dexcom Follow app, so I know there Devs know how to do it, and they should be using shared libraries, so why am I blinding my self at night to check my Blood Sugars? A device and technology so advanced it can tell me my blood sugar every 5 minutes just by looking at a screen, when just 20 years ago we were peeing on sticks, and not long before that peeing on the ground and watching for ants. But yet my retinas burn when I check my blood sugar. And my I get just as embarrassed as everyone stares at me thinking I didn’t mute my phone for the meeting. Please fix this.

Thank you. We appreciate your review. We will pass your feedback along to our Product team for consideration in future updates. If you would like a member of our team to reach out, please submit a request through our Self-Service Patient Support Portal located at https://www.dexcom.com/priority-support