DIME‪®‬ 4+

I found out about this brand from a YouTuber I like watching and she talked about her skin struggles and how Dime products have helped her. At first, I thought she was just promoting it as a partnership thing and thought she her professional skin treatments hit her skin right. I still bought it in great faith that it would work. I’ve been trying skincare products that’ll work for a little bit and then my skin would just begin to breakout again, the time products I’ve been using are great! The hyper low serum has been wonders for my skin!

One thing I would appreciate the Dime team worked on has nothing to do with the products honestly. I would appreciate if there was a better system in the app to retrieve the points earned in the app rather than having to click a link from a reminder through text message.

Hi there! Thank you so much for taking the time to leave us a review, it truly means the world to us. We are so grateful to hear that you are loving the products. Thank you for your feedback, we value our customers and their concerns and will be sure to pass this feedback to our team! Let us know if you have any questions and we would be more than happy to help.

I have been using DIME products for a few years now & absolutely love the noticeable difference in the appearance of my mature skin! Products definitely deserve 5 stars, however the difficulties I have experienced with the app are extremely frustrating, hence my 4 star review! I previously tried to set up auto renewals for some of my products & it was a disaster. They were coming way too frequently & although I was told by customer service that I could make changes on the app, unfortunately that is not the case. The app told me I had no auto renewals.
Because I’ve been a loyal customer over the years, I also frequently earn rewards, which is an awesome benefit to buying DIME products. The downside is that there is nowhere to apply the rewards I have earned when checking out in the app. Again, extremely frustrating when spending money consistently on their products. Why bother telling customers they have earned a credit when it can’t be used/applied? I’ve reached out for support & always receive a timely response, however the problems in the app have never been fixed. Hopeful these issues can be resolved as it is a bit of a turn off when considering future purchases.

Hi there, thank you so much for taking the time to leave this review + your feedback! We are sincerely so sorry to hear this. Would you mind emailing our Customer Support Team at hello@dimebeautyco.com and one of our reps will get you 100% taken care of.

I’ve been using Dime products for awhile now and I love them! But I wanted to take a moment to let people know that the customer service is exceptional as well. I recently had an order delivered with the box opened and products removed. The post office delivered the package anyway, with a sticker that said “delivered without contents.”
Never had this happen before, but I sent an email to customer service with photos and they promptly emailed me back saying they were sorry that happened and put another order in for me, even though I don’t believe it was their fault at all. I think the products were probably stolen. If you’re on the fence about trying Dime, don’t be. The products are fantastic and even more, their customer service is excellent!

Hi there! It truly means the world to us that you would be willing to take the time to leave our company this fabulous review. We are so happy to hear that you had had a great experience with our team and products. We are so grateful to have you a part of the DIME Family!