Dispatch
Business
Only for Mac
Free
Dispatch is a powerful, feature-rich booking management tool for the chauffeur service, limousine hire and private hire industry
The Dispatch app is one of a suite of applications and tools that enable you to manage all aspects of your chauffeur service, limousine hire or private hire business, these enable you to:
- Record the details of all your drivers and vehicles, including all associated documentation
- Receive reminders when important documents are due for renewal (e.g. insurance, MOTs and licenses)
- Record the details of all your account customers and regular passengers, including contact details, booking preferences and regular addresses
- Receive bookings via a fully featured web booking form that can be integrated directly into your own web site
- Manage your bookings using a variety of tools including list and calendar (Daily, Weekly or Monthly) views
- Manage your bookings when out of the office using a mobile friendly web portal
- Give your account customers access to their bookings via the web portal so that they can create, view and amend their bookings directly
- Send professional confirmations for bookings to your passengers, bookers or drivers by either email or SMS
- Quickly and easily allocate work to your drivers using drag and drop
- Receive warnings of potential conflicts with drivers and vehicles when allocating work
- Dispatch bookings directly to your drivers using the Dispatch driver app
- Enable your customers to create and manage their own bookings using the Dispatch passenger app
- Generate professional invoices and driver payslips
- Generate numerous financial and management reports
Note: Dispatch fully supports all current TFL PCO regulations for operators working in London
How to get started?
Download the app and simply enter your registration username and password.
more I installed the app and opened it but it asked for a username and password. The write up doesn’t say anything about where to purchase it. The support website doesn’t give any information on that either. I sent an email for information and will wait to see what answer I get.
I installed the app and opened it but it asked for a username and password. The write up doesn’t say anything about where to purchase it. The support website doesn’t give any information on that either. I sent an email for information and will wait to see what answer I get.
1. Added the ability to display the recommended route on the booking map and quick quote
2. Added the ability to create a quotation (as well as a pending booking) from a quick quote
3. Added the ability to set the driver's access to the new profile sections on the driver app to one of Read-Write, Read-only or None
4. Added the ability to automatically add consumables to bookings
5. Added the ability to specify a date range on the Dashboard and to be able to select a number of top customers and source partners
6. Added the ability to use TextGlobal and Twillio for sending SMS messages
7. Added vehicle checklists
8. Added ad hoc driver availability
9. Added tasks
10. Added the ability to send booking confirmation SMS to the assigned partner driver
11. Added the ability to setup different payment terms and due date days for partners
12. Enhancements
11.55.000 Mar 2
1. Added an Account column to the tariffs to enable tariffs to be set up to apply for bookings with either no customer or any customer selected
2. Added a finish date to companies
3. Changed the booking map so that the user can display the route recommended by Google as well as the route taken by the driver once the booking has been completed
4. Enhancements
11.54.000 11/24/2025
1. Added the ability to hide passenger company names on meet & greet name boards
2. Added the ability to manage user holidays and un-available times
3. Changed the point-to-point tariff to include an optional fixed charge for any ignored vias
4. Added the ability to include booking times when exporting bookings or invoices to Excel
5. Added the ability for drivers to manage their profile, documents and payslips via the web portal
6. Added an option to assign a default customer booker to users on the web portal. When selected the booker is defaulted whenever a new booking is added by the user for the associated customer
7. Added support for OAuth2 authorisation when sending emails from an Office 365 account
8. Added options to view the details and check the status of any flights on a booking using the right-click menu on the Bookings screen
9. Added a day column to the tariff and charge uplift/discount screens so that a tariff or charge discount or uplift can be applied on a specific day of the week
10. Changed the booking map so that it displays the route taken by the driver once the booking has been completed
11. Added the ability to use Esendex for sending SMS messages
11.53.000 11/04/2025
1. Added the ability to blacklist a driver from source partner bookings
2. Added the ability to select a map source (Google, OSM or Virtual Earth) on the driver tracking screens
3. Added the ability to email booking files to a selected recipient
4. Enhancements
11.52.000 09/29/2025
1. Added the ability to add a phone number, email address and website to be shown on the Contact us section of the passenger app
2. Added the ability to specify the highlight colour to be used on the passenger app to match your company branding
3. Added the ability for users to use a link (or QR code) to open the passenger app and auto-fill the company number so that they donít have to type it in when registering
4. Enhancements to driver tracking screens
5. Changed the hourly rate tariff so that the maximum mileage can be an amount per booking or per hour
6. Added source application, marketing source, invoice number, invoice date, invoice emailed and invoice paid to the list of columns that can be included when exported bookings to Excel
7. Changed the export invoices to Excel Xero format to optionally enable all bookings to be included as separate invoice lines
8. Added the ability to select one of 3 formats for the invoice, credit note and/or payslip numbers which will determine if the numbers generated are padded with leading zeros and if so, how many
9. Added the ability to use Webex Interact for sending SMS messages (as a replacement to TextLocal)
11.51.000 09/08/2025
1. Moved the parameters to select whether customer users can amend pending or dispatched bookings on the portal to the customer details so that different options can be used for different customers
2. Bug fixes
11.50.000 08/18/2025
1. Added details of the booking class and vehicle used to the payslips
2. Added a Refunded stamp to invoices that have been marked as refunded
3. Added an option to show the assigned partner name on bookings on the web portal when the user is an account customer user
4. Added the ability to attach booking files to confirmations sent to specified recipients
5. Added an amount filter to the invoices raised screen
6. Added options to the user access rights to disable the view button on the booking details used to enable users to view the details of the booking customer, booker, source partner, assigned partner, driver, or vehicle
7. Added more booking class colours
8. Added the ability to only include approved invoices when printing or emailing invoices
9. Added the ability to only include approved payslips when printing or emailing payslips
10. Added the ability to include place holders for the username on confirmation templates
11. Added a new application icon
12. Bug fixes & enhancements
11.49.000 08/11/2025
1. Added payments to the facility to mass update a series of copied bookings
2. When copying driver payment tariffs to other drivers the user can select which drivers to copy to
3. Changed the round tariff fare parameters to enable fares from different tariffs to have different rounding rules
4. Changed the Google Maps API to enable a second restricted key to be used for any public facing tools (such as the web booking form) to provide additional security
5. Added the ability to lock open driver and customer details
11.48.000 06/23/2025
1. Passenger app
2. Changed the data font size/style settings on Parameters to enable each computer to have different settings
3. Added receipts to the facility to mass update a series of copied bookings
4. Bug fixes & enhancements
11.47.000 05/28/2025
1. Added an emergency contact to the driver details
2. Added vehicle to the update bookings function
3. Bug fixes
11.46.000 04/28/2025
1. Added the ability to select which countries SMS can be sent to
2. Added an option to generate a QR code for the web booking form or portal URL
3. Added a licensing authority filter to the Drivers & Vehicles screens
4. Added a licensing authority filter to the driver & vehicle availability & allocation screens
5. Added the ability to add up to 4 user configurable documents along with due dates to the partner details
6. Added additional information to the check booking status transfer API call including details of the allocated driver & vehicle and a tracking URL
7. Added a pricing lookup call to the transfer API - enables a journey to be priced using the tariffs set up in Dispatch. The API returns an array of available booking classes & associated prices
8. Added an update booking status call to the transfer API to enable assigned partners to update the details of the driver & vehicle assigned to a booking sent to them. The call also enables the driver status & location to be updated
9. Added a location type filter to the Google places search to help narrow down the searches - requires enabling the new Places API on Google Maps
10. Use the new Google Routes API for calculating driving distances & times
11. Integrated with Jyrney
12. Added an audit trail history of changes to driver details
13. Changed the tariff and charge discount/uplift screens to include a from & to time so that different rules can apply at different times of the day
11.45.000 04/15/2025
1. Changed the Export invoices to Excel function to allow the user to select which columns to include when using the Detailed file format and also be able to change the order of columns and the column headings
2. Added licensing authority to vehicle details
3. Added an 'email payslips to' address to driver details to enable payslips to be emailed to a different address to the driver's email address
4. Bug fixes
11.44.000 02/11/2025
1. Added a quick booking quote option to the Bookings screen to enable users to enter the basic details of a booking and obtain a price without having to add a new booking
2. Added an option to include a Request Booking button to the check availability emails sent to drivers or partners. The first driver or partner to request the booking will be assigned to it, if any other driver or partner subsequently requests the booking, they will be shown a message to say that it has been assigned to another driver
3. Added an option to the check driver availability/allocate driver pop-up screens to show the total of all payment to driver amounts for all bookings currently allocated to the driver on the same day, week or month as the current booking
4. Added parameters to the partner details to enable you to select whether to include the passenger, reason or booking notes when transferring bookings to the partner
5. Changed the Bookings for marketing source report to enable the marketing source parameter to be left blank and to then list all bookings grouped by marketing source
6. Added the ability to send driver details to a source partner by right clicking on the job from the Bookings and Booking Diary screens
7. Improvements to the option to copy a booking multiple times
8. Added a facility to find, view/edit and mass update a series of copied bookings
9. Added company to driver expenses. If included the expense will only be added to a payslip raised for the driver and company
10. Added a facility to bulk export invoices to PDF
11. Added a facility to mass delete bookings
12. Added an option to the company notifications to automatically send reminders for outstanding invoices a set time after the due date
13. Added the ability to set up different airport pickup and drop-off charges for specific booking classes
14. Added the ability to set up different port pickup and drop-off charges for specific booking classes
15. Added tick-boxes to the user access rights to enable the groups and/or map zones to be hidden from the user on the various tariff screens
16. Added number of booster seats to the booking details
17. Added the ability to select one of the airport/terminal/port meeting points to be the default. If this is done, the selected meeting point will be automatically set on any bookings where the associated airport/terminal/port is selected
11.43.000 02/04/2025
1. Changed the booking map to enable only drivers with specific booking class(es) to be shown
2. Changed the right-click menu option to allocate a driver to a booking to include the option to select several drivers and send an availability check email to them
3. Changed the right-click menu option to allocate a partner to a booking to include the option to select several partners and send an availability check email to them
4. Bug fix
11.42.000 11/26/2024
1. Added a number of minutes to the parameters to be added to the flight arrival time when using this to set the booking collection time
2. Added more follow-up flags
3. Added waiting to the partner commission tariff
4. Added the ability to store & view a copy of the partner's operator's license
5. Added the ability to specify the default email client font to use when sending emails from the Dispatch email client
6. Changed the booking details to retain the reason notes when creating a return booking
7. Added the ability to add holiday or un-available periods for drivers via the driver holiday / un-available / off-shift diary screen
8. Added the ability to specify a region for a booking and to search bookings by region
9. Changed the assigned partner & driver availability checks to be able to default the region filter to the booking region
10. Changed the right-click allocate driver & partner functions to be able to default the region filter to the booking region
11. Changed the user access rights to include the option to prevent a user making changes to bookings with a specified status
12. Added an option to manage map zones from the Setup menu
13. Added the ability to assign a region to a map zone
14. Automatically check each address added to a booking to see if any are in a map zone with an associated region, if so then default the region on the booking
15. Added an option to the customer booking preferences to always price bookings for the customer using the hourly rate tariff
16. Added booking class to the booking charges so that a charge can apply to bookings having a specific booking class
11.41.000 11/13/2024
1. Added the option to calculate invoice admin fees as a percentage of the total net fare + waiting as well as the total net fare only
2. Added the option to calculate invoice discounts as a percentage of the total net fare + waiting as well as the total net fare only
3. Added the option to calculate invoice gratuities as a percentage of the total net fare + waiting as well as the total net fare only
4. Added more follow-up flags
5. Changed the driver allocation select on-shift drivers pop-up to include a booking class & region filter - if used then only drivers matching the selected filter(s) will be ticked
6. Changed the vehicle allocation select vehicles pop-up to include a booking class filter - if used then only vehicles matching the selected filter will be ticked
11.40.000 10/14/2024
1. Added an option to price a booking using the tariffs from the right click menu on the Bookings screen
2. Added an option to add booking charges from the right click menu on the Bookings screen
3. Added an option to generate the tariff matrix for quotations from the right click menu on the Bookings screen
4. Added the ability to add keywords/phrases to partner companies to be used when searching for partners
5. Added the ability to include if the booking has been paid or not and card payment details in the booking transfer API
6. When a booking sent to a partner via GNet is assigned a driver and vehicle the details are now automatically updated in Dispatch. When the driver changes status in the assigned partner's system this is also automatically updated in Dispatch and any associated driver status notifications are sent
7. Added driver name to the booking summary report
8. Added the ability to view the customer/partner details from the invoice details
9. Added the ability to view the driver/partner details from the payslip details
10. Enhancements
11.39.000 10/01/2024
1. Added the ability to select an assigned partner driver or vehicle by selecting from a list of previously used drivers and vehicles for the partner
2. Added a follow up flag filter to the Export bookings to Excel function
3. Added a rejected filter to the Bookings screen to enable bookings rejected by driver on the app to be found
4. Enhancements
11.38.000 09/17/2024
1. Added Monthly booking VAT liability report
2. Bug fixes & enhancements
11.37.000 09/02/2024
1. Bug fix
11.36.001 08/27/2024
1. Added a column to the Bookings screen to show the follow-up flag associated with each booking. A follow-up flag can be added/changed by right-clicking on this new column
2. Added the ability to add a text label to follow-up flags on the Parameters. If added this will be shown along with the flag on the Bookings & Booking Details screens
3. Added the ability to create polygon map zones from a specified location (town, city, village)
4. Include payment methods other than card, such as wallets (eg Apple Pay, Google Pay and PayPal) and bank transfers when using Stripe
5. Changed the booking completion summary report to show the No Show time rather than the POB and Clear times if the booking is a no show
6. When assigning a driver or vehicle to a booking received from CMAC the details of the driver and vehicle are sent back to CMAC
7. Changed the Export drivers & vehicles to CSV function to allow the user to select which columns to include and be able to change the order of columns and the column headings
8. Added support for OAuth2 authorisation when sending emails from a gmail account
11.36.000 08/26/2024
1. Added a drop-down of coloured follow up flags to the booking details screen to enable users to mark bookings for a follow up action
2. Added a follow up flag filter to the Bookings screen
3. Added the ability to record DBS details against system users
4. Added a PCO user DBS register report
5. Added the option to exclude pickup and/or drop-off charges for specific airport terminals
11.35.000 08/06/2024
1. Added an option to the driver details notifications to exclude any bookings where the driver has not accepted
2. Bug fixes
11.34.000 07/29/2024
1. Changed the check driver & vehicle availability to also check if there are any conflicting bookings where the driver or vehicle have already been allocated
2. Changed the right-click allocate driver & vehicle functions to also check if there are any conflicting bookings where the driver or vehicle have already been allocated
3. Changed the right-click allocate driver & vehicle functions to make the availability, warning & conflict checks optional as the list of drivers & vehicles loads faster if the checks are not made
4. Added a tick-box to the booking details to enable users to choose whether any deposit paid amounts will be added to invoices
5. Changed the export invoices to Xero to give the user the option to use the booking or customer reference as the reference when an invoice only includes one booking
6. Changed the booking details so that any passengers added to via points are automatically added as additional passengers
7. Added a parameter to enable VAT to only be applied to bookings with an account customer
8. Added flight details to via points
9. Changed the driver & vehicle documents so that the files are uploaded to an AWS cloud server so that they can be accessed on any machine
10. Changed the customer & booking files so that the files are uploaded to an AWS cloud server so that they can be accessed on any machine
11. Changed the driver blacklist to enable the user to specify if a warning should be given when allocating a blacklisted driver or if they should be given an error and prevented from assigning the driver
12. Added the ability to automatically add booking charges to bookings as part of the tariff lookup
13. Added tariff grid option for quotations - displays each available booking class along with the price details as a grid with the ability to send as a booking quotation email
14. Added the ability to create driver journey or point-to-point tariffs from the booking details
15. Added VAT exempt to the partner booking preferences - used when the partner is the source partner on a booking
16. Added the ability to change the customer on an invoice (and all associated bookings)
17. When creating a return booking or copying a booking include any additional bookers
18. Added a chart to the Dashboard to show the average booking value
19. Changed the Bookings screen to optionally show/hide the source & assigned partner filters based on the parameter settings
20. Added option to Export booking margin to Excel
21. Added the ability to add a PO reference to a payslip
22. Added a calendar view option to the driver off-shift, unavailable and holiday details to give the ability to view, add and edit the details using a calendar
11.33.000 07/22/2024
1. Added Booking Deposit Payments report - includes bookings where a deposit has been paid and shows the total booking amount, deposit paid and outstanding balance
2. Added the ability to include a pay now link on quotations - when used to make a payment the booking status will be changed to Pending and will be marked as paid
3. Added an option to show a breakdown of charges on the web booking form (e.g. Fare, Pickup/Drop-off charge, Congestion zone charge) rather than just a total price
4. Added a paid filter to the invoices raised report
5. Changed the right-click allocate driver function to show details of the driverís availability (off-shift, on holiday or unavailable), whether the driver is blacklisted and documents that have expired. Also added shortcuts to filter drivers based on the selected booking company, assigned partner, or booking class
6. Changed the right-click allocate vehicle function to show details of the vehicleís availability and documents that have expired. Also added shortcuts to filter vehicles based on the selected booking company, assigned partner, or booking class
7. Added the ability to check partner availability for a booking, including the ability to email one or more partner companies to see if they are available to fulfil the booking
8. Added the ability to check driver availability for a booking, including the ability to email one or more drivers to see if they are available to fulfil the booking
9. Added the ability to check vehicle availability for a booking
10. Added return standing charge, mileage rate & minimum fare to the driver mileage tariff for wait & return bookings
11. Added return fixed rate to the driver journey & point-to-point tariffs for wait & return bookings
11.32.000 04/23/2024
1. Added the ability to display the recommended route on the booking map and quick quote
2. Added the ability to create a quotation (as well as a pending booking) from a quick quote
3. Added the ability to set the driver's access to the new profile sections on the driver app to one of Read-Write, Read-only or None
4. Added the ability to automatically add consumables to bookings
5. Added the ability to specify a date range on the Dashboard and to be able to select a number of top customers and source partners
6. Added the ability to use TextGlobal and Twillio for sending SMS messages
7. Added vehicle checklists
8. Added ad hoc driver availability
9. Added tasks
10. Added the ability to send booking confirmation SMS to the assigned partner driver
11. Added the ability to setup different payment terms and due date days for partners
12. Enhancements
more Version 11.55.000 Mar 2
Data Not Collected The developer does not collect any data from this app.