I’ve been working with dolly for almost 2 years it’s pretty plain and simple pick up the item take it from point A to point B Dollys pretty fair when it comes to pricing the jobs and when I need help the support is pretty on top of it I’ve yet to have a problem with this company I personally love it unlike some other unmentionable apps that may or may not rhyme with slug I’m happy to work with Dolly in the future I’d hope to see this company push more for contracts with furniture stores ect. It might even help to send some drivers flyers to get the word out a lot of people don’t know about this if you wanted to make it a rewards system for the contractors you could put barcodes on the flyers so you keep tally of who’s braught in the most customers threw personally advertising it seems like a win win

The dispatchers on here are mostly all right, however, it is a normal to expect that little things will not be resolved in the Helper’s favor, just like in any other delivery company, from food and taxi to loads and freight, the driver is scum, dirt and filth and they do let you know that when there is a need. The way they let you know is in tiny things, small change, scheduling and in a hundred other ways that is always taken out of your pocket. For example, the algorithm will not let you take other jobs in the same directions so you could make up those tolls and gas, it would rather give this miserly job pay to another sucker that didn’t want to be an office rat, or they would judge in their favor when the dump fees are involved, stating one thing on the job detail and then stiffing you like a petty thief after you paid those fees out of pocket, all in a fairly good office language, polite, exact and rotten as their job descriptions are. If you complain of low earnings, being stiffed by them for dump fees, etc., this is when the true nature of this business comes out - your payout is lowered and there is nothing you can do about it. Almost nothing. However, for swine that resorts to power play when caught red-handed, almost nothing doesn’t penetrate their thick skin…Always remember to acquire your own clients, this is a minimum wage type of a gig, doesn’t matter what it looks like upfront.

They are all over the place with what they say, none of them are on the same accord. And they speak EXTREMELY fast with heavy Indian accents it’s so hard to understand them. They listed a dolly through the Instawork app, I took it, but then changed my mind and deleted my Instawork account. Well since I’m already signed up with dolly they still penalized me for it through the dolly app when the Instawork app mentioned nothing about it being for dolly. And even in the Dolly app it says I have one last minute cancel from November yet they still claim I have 2 in the last 90 days when the app/my profile clearly states one. I showed them all the proof, they still refuse to try to find a resolution. Every rep I’ve talked to is extremely condescending, rude, unprofessional, and hard to explain. But then again being in a 3rd world country I don’t expect them to care about delivering quality service when what they charged me for cancelling last minute is probably what they make in a day

The app is great, but it's somewhat inconvenient that Helpers and Hands must launch it every morning just to communicate their availability. It would be much more convenient to have a pre-programmable availability on a rolling weekly/monthly basis, from Sunday through Saturday. It would save time and streamline the selection process because push notifications would be based upon one's schedule rather than on a whim. You could market the feature as a "Forget Me Not". That being said, most clients I have served thus far have been very engaged throughout the process and offer guidance to maximize our overall productivity. I love the Dolly brand and I genuinely appreciate the opportunity to belong to this community.