Dr.Oracle AI Medical Assistant 17+

When I first paid for the subscription, research mode was glitchy at best. Most weekends it didn’t work. But now, for more than a month, research mode doesn’t work. The entire reason I paid for a subscription was for research mode for school, because when it works, it is so much easier to find research than using the online university search. I’ve sent a few emails through app support but haven’t heard back. This would be a great app if it worked properly, therefore I’m giving it 1 star and cancelling my subscription which ends next year.

Thank you for your feedback.
We have tested Research Mode in 195 countries as of 10/17/24 and they all work. We are logging over 15,000 requests a day. Unfortunately we never received your email. We respond to all our tech support emails.

New update post developer response: It seems the Dr Oracle staff has some attitude, and isn’t as smart as their service. I in fact did not sign up for a free trial, but was an early member that paid $10/month for the Dr Oracle service for a year. Perhaps the “surprise” being eluded to is that I was being billed 6 months after cancelling my membership. I have no existing membership with Dr Oracle through Apple, for the past 6 months to be exact. I was in fact being billed without my consent. To the commenter’s point, for points of contact, the “contact us” is behind a paywall on the website and app and the prior contact I had is now “undeliverable.” So… super helpful whoever staff decided to try and gaslight and steal money. My bank is resolving it now.

Original: Yesterday Dr oracle was free, now it’s $25 per month. A year ago Dr oracle was useful, now it’s very limited and refreshes itself within a few minutes of asking a question. Not helpful.

Update: After cancelling months ago, Dr Oracle is still charging me monthly fees. On top of that, there is no way to contact the company, and no way to access your account without signing up for $25/mo subscription service.

Dr.Oracle has a free trial which is explicitly explained at signup.
You seem to be surprised that your free trial ended. We cannot charge you without your consent, billing is handled by Apple and is ubiquitous among every app in the App store.
There are three ways to contact us: 1) Directly on our website 2) Within the App Store itself there is a contact button (same page you are writing this review on) 3) Directly within the app.

My experience with the Dr. Oracle app has been extremely disappointing, primarily due to the lack of customer service and basic support options.
• No Customer Support: There is no visible customer service—no email address or phone number listed anywhere on their website. This makes it virtually impossible to reach out if any issues arise.
• Login Issues: After registering online, I found myself unable to log back into the website. Each attempt to reset my password resulted in generic error messages, never offering a real solution.
• Unresolved Charges: Despite my inability to access the service, Dr. Oracle continued to charge my account a monthly fee, without delivering any service or offering a way to cancel or get help.
• No Communication Options: I searched thoroughly but couldn’t find any way to contact their support. Without even a basic email contact, users are left without recourse if things go wrong.

Overall, I am very disappointed. The lack of transparency, continued charges, and non-existent customer service make the Dr. Oracle app a frustrating and costly experience. I would strongly caution others to consider these issues before using their services.

There are three ways to contact us:
1) Directly on our website
2) Within the App Store itself there is a contact button (same page you are writing this review on)
3) Directly within the app.

We have most certainly provided many ways to reach out to us, unfortunately you have attempted none of them before leaving such a negative review. Our team would have been happy to help you with any problems you are having (sounds like you forgot your password), had you simply made an attempt to reach out.