DraftKings Sportsbook & Casino 17+

Easily the best

Ive used literally EVERY sportsbook you can think of. The well known ones, the not so known, or well ones, and everything in between. i have never seen a sportsbook do everything right like draftkings does. their support is 10/10 even on their busiest days, making it feel like they actually care. i reached out to them about a problem with a bet i had, i emailed them at 8:30 am and not even 10 minutes later i had an email from them saying they were working on it and it should be fixed by within 24 hrs. Draftkings also gives out amazing promotions all the time, as well as giving you unlimited ways to play/ make money. you have the pools, reinmakers, social, and so many things to bet on. I have never seen a sportsbook even close to this one, the only other sportsbook i would consider using is fanatics. Draftkings is a 10/10 regardless of how you look at it, and if youre giving them bad reviews because you lost money, then thats on you, because draftkings will do everything in their power to make sure youre paid.

Horrible Service

Last summer I had a bet settle as a win and I was given the winnings. The next day I realized DraftKings had gone back and actually taken the money away. I asked them about this and they told me that the bet wasn’t supposed to be up and it was a mistake on their end. This past weekend I meant to put in a prop bet. I usually wager between $10-$30, nothing crazy. Instead of hitting 3 0, I accidentally hit the +100 above the 3, and the 8 instead of the 0. Realizing this wasn’t right I went to delete the number but when I tried hitting the X, it entered the bet anyway. The ticket was for $1,008. I have never come close to betting anything like this and I immediately panicked. I messaged Draftkings through both email and Twitter. Email told me there was nothing they could do and to try and cash out (which was not an option.) Twitter told me to let them know if it ended up losing. Of course it lost, and when I told them this they gave me a “$100 free bet.” I don’t see how $100 in site credit comes even close to $1,008. I think it’s insane that when DrAftKings makes a mistake, they won’t hesitate to go back and take money away from you, however if you ever make a clear mistake, oh well. They have 76 commercials a day about responsible gambling, but when one of their users that has used the app for years makes an honest mistake, they have no problem watching them lose way more than they could afford. A horrible experience that I’ll always remember.

Developer Response ,

Once you have placed your bet and its acceptance has been confirmed, you cannot cancel it. On selected sports, Cash Out is available for pre-game, live, future and parlay bets. For more information visit https://help.draftkings.com/hc/en-us/articles/4405230613011
Cash Out requests might be subject to an imposed delay. Should it happen that during this delay, for whatever reason, either the offer is removed or odds fluctuate, the Cash Out request will not be accepted and you will be notified with an on-screen message. DraftKings reserves the right to offer such functionality solely at its own discretion.
Please contact DraftKings via https://help.draftkings.com/hc/en-us/requests/new?ticket_form_id=10844 with any additional questions. Our trusted and well-trained Player Advocates that specialize in the needs of Sportsbook and Casino players are standing by to assist you.

Shady business

I have never had issues with betting money. I just recently started this last year and was using DraftKings but you for sure lost a customer today. There was a bet they were offering in which they randomly set my limit for 10 but my buddies all had limits if 25. Now I’m not a large better and I don’t bet every day so it didn’t make any sense why I would have a limit personally set so I decided to reach out and got nothing but the absolute run around from Joseph (their player advocate). My answer from them was well our trading team is who’s does that so sorry I can’t give you any more information.

So you don’t have an issue taking my money when I deposit or literally any other time but you decide to draw the line when you have to pay a little back. It’s poor business practices and it’s shady and makes no sense why you couldn’t provide information to make it make sense. You can be sure that if this is how they treat their customers I will do everything I can to reach the people I know on social media and make as many posts as I can online to make people aware of DraftKings shady business practices and atrocious customer service. Feels like if DraftKings is collecting, they want their name out there loud and proud but as soon as something shady happens, they dish it off to the trading team and provide zero information. Pathetic way to do business with people who use your site.