DraftKings Sportsbook & Casino 17+

Before you say I have a degenerate gambling problem I accidentally placed an incorrect bet hours before the event while distracted by something else. (Did not realize I had a small parlay and a seperate 100+dollar bet in the same betslip both in effect) Immediately after, I tried to correct this by cashing out as it was hours before the event even started, only to find that cash out was immediately suspended. Frantically looking everywhere for help there was no live chat or customer support to be found, and my fate was sealed. Lost thousands to this sports book and I’ve gotten 10 dk dollars in return, while Fanduel gives occasional random bonus bets to help you get back on your feet after a tough amount of losses. Until customer satisfaction and support features are worked on, fanduel is a better option. Be safe guys and read every part of that betslip because your money will get snatched the very second you hit place bet, regardless of how long away the legs are.

I have never had issues with betting money. I just recently started this last year and was using DraftKings but you for sure lost a customer today. There was a bet they were offering in which they randomly set my limit for 10 but my buddies all had limits if 25. Now I’m not a large better and I don’t bet every day so it didn’t make any sense why I would have a limit personally set so I decided to reach out and got nothing but the absolute run around from Joseph (their player advocate). My answer from them was well our trading team is who’s does that so sorry I can’t give you any more information.

So you don’t have an issue taking my money when I deposit or literally any other time but you decide to draw the line when you have to pay a little back. It’s poor business practices and it’s shady and makes no sense why you couldn’t provide information to make it make sense. You can be sure that if this is how they treat their customers I will do everything I can to reach the people I know on social media and make as many posts as I can online to make people aware of DraftKings shady business practices and atrocious customer service. Feels like if DraftKings is collecting, they want their name out there loud and proud but as soon as something shady happens, they dish it off to the trading team and provide zero information. Pathetic way to do business with people who use your site.

I created my account to make bets for Super Bowl in February 2023. It allowed me to make an account. I was never able to make a bet. Supposedly I had an account out there and you can only have one account. If that was the case, when I went to create my account with all of my information why did it allow me. Even so I went through the steps of contacting customer service. And I would only get automated messages. It was so never wrecking I gave up for a while. I even told them if another account is showing with my info delete it. I don't know the information to get into it. I now attempted again to try and get my account back since football has now started back up. This time someone got back to me. I provided them with picture of my ID, me with my ID, and my electric bill. They said someone would reach back out in 24 to 48 hours. And all I received were two emails telling me to rate the customer service and my account is still locked. I never placed any bets on DraftKings. I never got the chance to. I don’t even want my account anymore. I want to close it but I can’t even do that because it says restricted. If you are looking to go bet somewhere I would say go to FanDuel sports book instead. Layout and customer service is on point. This might be okay if you never run into an issue but be aware if you do their customer service is horrible.