Kyte - Rental cars, your way‪.‬ 4+

Rented from Kyte for my first time on Presidents’ Day weekend out of Hoboken NJ. I live in Brooklyn and took the train in to avoid the mess that is City traffic and the holland tunnel.
Car was delivered on time and the delivery dude, Washington, called me ahead to confirm timing. I got there 5 mins early and all was well with pickup. Rented a like new Audi with 4WD for a snowy upstate trip. Car performed beautifully.
On the drive back I decided to change my drop off location to Brooklyn and extend the time of drop off an hour to accommodate for traffic. Within the chat function of the app my customer service agent a was able to do both. There were fees associated with both, which were worth paying for the convenience. Overall 9.5/10, with normal car rental being a solid 3/10 experience.

Only suggestion is to work on the delivery pickup experience. I got a notification that my driver was 30 minutes early which made me rush to meet them, but the eta changed to 10 minutes early and it worked out. A 10 min window is a tight timeline if you are also traveling to the pickup location. I know they have designated lots with a wider pickup window to but getting there requires a car. Designated parking spots in a few convenient locations a la ZipCar would be an nice experience.

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The pick up and drop off were great as always! On time, friendly, and professional! The car was clean. Both times the gas was left just under full, which was no problem and the car drove fine. However, this is the second time I rented the luxury SUV, which is an Audi. The car drives great I had no problems with it but, the moment I got in the car I had two notices – one was that there was no windshield wiper fluid and the other was that the car was due for oil change in service. Normally not a big deal, but the first time was at the start of a two week long rental, and the second time was at the start of a week long rental of the Audi. During both of the rental I was short to drive over 1000 miles. I am not sure if delaying service for that number of miles is a big deal for a car like an Audi. Not having wiper fluid though is a safety issue. For the cost of the luxury SUV rental I would expect that both things would be managed so this notice wouldn’t appear immediately at the start of a rental and only once but twice. I would ask Kyte if you would change your protocol in preparing cars to address these issues before you drop off the car to your renters. It is confusing to me that you have such an easily preventable safety issue put your drivers and renters at risk when the rest of your service is really incredible. Thanks in advance for reading my review.

Hi there! Your feedback helps us to improve service for everyone. Let me share this with the team to let them know how we are doing.

I recently rented a Kyte car at SEA. The instructions for navigating to the pickup location were good, but I got a little confused in the light rail station and had to ask how to get to S 176th St. Once I passed that hurdle, I got confused again as to the exact pick-up location. It ended up being a small, short-term, empty parking lot… directly across the street from a Hilton hotel. It would be helpful if the instruction cited its proximity to the Hilton, as it’s an obvious visual landmark, and perhaps included a photo. Another customer was waiting and was also confused whether he was in the right spot. The car was decent (Dodge Charger), similar in condition to other cars throughout the industry these days. The huge plus was in the cost savings. I saved about $400 for a 6-day rental as compared the the best deal I could find inside the airport. As long as you pay close attention to instructions, are willing to walk a little, and are able to arrive early / on-time for pick-up and return, you can save a bundle with Kyte. I highly recommend Kyte and will try to rent from them in the future if I travel to one of their locations.

Hi there, we would love to know what went wrong and what are our areas of improvement. Feel free to email us to support@drivekyte.com please be sure to reference this code so we can connect your email to your review. Code: zfpd87cs