DSW Designer Shoe Warehouse 4+

Horrible App

I just spent an hour trying to by 1 pair of shoes. All of my information was correct on the app but it kept asking me for my contact info which was correct. After two different chats with two different individuals and an hour later I was finally able to place my order. Very frustrating when all of your information is correct and the app is asking you to correct information that does not need correcting or adding in. It was staring me plain in the face yet I was still being asked to put my contact information in. Ridiculous! Asked what was the clitch and didn’t get a response. Only wish the store carried the sizes you need and more of them. Unfortunately they don’t and you are left having to deal with an app that does not work properly.
Good Luck!

App is okay, but it constantly says they have shoes available when they don’t.

I ordered some Clark’s on sale in size 8, they sent me a size 7.5 by mistake. It was shipped to me and took three days, so the day I got it and realized it was wrong I immediately went return it. They didn’t even see the size I brought in as part of their system or something, and when I asked to get the right size ordered they said the size didn’t exist. They said they didn’t have it, and didn’t know when they would get it. So they did have the 8 at the time I ordered it, but because I got the wrong one by the time it got to me the 8 was now unavailable. I paid for it and everything, and I didn’t get what I said. Completely went against my expectations, and it’s horrible to do this to a customer. I said I would wait until they get my size, but they couldn’t promise it so they gave me store credit. The app said I was going to get it, and I didn’t. That’s completely unfair. Not only this, but days later I see that the shoe is in stock again because it’s in my favorites. I try to order it, and this time it says I can’t place the order because it doesn’t exist. Well, that’s better than what happened last time however why it it telling me it’s in stock and deceiving me? It’s so horrible, I had my hopes up. I’m probably not going to shop here again. The employees were as helpful as they could be and were nice, but this app and the service is abysmal.

Major pw issues since 2020. Just delete app

Ever since the hacking, the password area has just not worked. I ordered shoes earlier today after calling to reset pw multiple times. Now I cant get back in. Again. And no confirmation of the order. Is the app controlled by hackers? What is going on? I think the hackers intercepted the contact info. There was dif text and pop up. Worst app ever. Here is the bad number that was in the app to call. Whole process was a waste. No order came through although my cc has been charged. Just delete the app and be done.

18 July 2024 Update: I had to call and they did have my order despite no confirmation email. I think part of the problem is the pw cannot have too many symbols and can still only be so long. That would be helpful to know. I rec using the website instead. Less problems. I updated my rating. I think DSW tool a pounding during the pandemic and with the hacking they encountered the last several years. I miss how flexible and generous the coupons were in the past. Everyone is trying to make due right now with difficult situations. Developers, Thanks for responding.

Developer Response ,

Hello, Thank you for your feedback and we apologize for your inconvenience. We continuously strive to enhance the app to provide the best user experience. Please reach out to us at DSWFeedback@dswinc.com with additional details (email, errors, screenshots, etc) so we can further look into this. We hope to hear from you soon. Thanks!