Eargo 12+

Why push this new app?

Ok, it took quite a bit to update to this new version. It may have last my old sound check data, I can live with that. But in order to tweak the programs, it appears I need a new sound check. Why? My hearing is the same. The devices have physically not changed. The tweaks are stored in the devices and where stored in the old app. You could not transfer old custom settings including old sound check curves to new app? This is not customer friendly. If I update any app such as an Apple app or third party app, it remembers my previous settings. Please work on making the experience better. I love your physical miniature size, the acoustic performance and your friendly courteous customer service. Five stars. Your new app? 0.5 stars, sadly.

New user

I just about did not buy these because of the app review. Thank goodness I ignored my apprehension and relied on their guarantee. I bought my 7’s in late February of 2024 so I am experimenting with both the devices and the app. Once I found out exactly how they worked (ultrasound instead of Bluetooth between the devices) everything for me went smoothly. Of course, you need to follow directions. Of course if you don’t understand, you call. In my experience, I had overcome all of my issues within 2 days. I had to do the sound match twice due to me starting the process before I was prompted. This was actually caught by the support person who noticed a disparity between devices. Once I did the second and it uploaded, the support person could see that they were matched better. The performance improved. You can use the app to change both devices at once or each separately in regard to volume. I do wish the app would have a last setting indicator that would tell you the last program chosen…. But that is a minor deal for me. I got the 7’s due to my hearing loss of operating tractors and heavy equipment without hearing protection. My loss is in the higher frequencies which include conversations. I use the app in church and meetings where I can do adjustments without a lot of fanfare and adjust according to different situations. I don’t know why people rated the app so low, but that is certainly not my experience.

Transition to new app version terrible

First, you delete all my configurations including my sound match, terrible unprofessional app version roll out. Also, I can’t set any programs. I go to change, a program select the new program and hit Apply…. Nothing, Apply button doesn’t respond. This is all on top of the fact that the battery life on these is not nearly long enough. By the time the work day is over and you head out on the town, the hearing aids die before you even get to where you are going for the evening. So this whole app thing is the last straw- going to be looking for a new solution after 2 yrs of giving these a shot. It’s unfortunate because the form factor of the device is perfect.

Developer Response ,

We sincerely apologize for the issues you encountered when updating to the latest version of our app. If you have not already contacted us, please reach out to us by phone at 1-800-615-9000 so that our Eargo Support team can identify where we went wrong and assist you in restoring your settings and mobile app history.