This app is for Sony self-fitting hearing aids, CRE-C10 and CRE-E10. Easy and quick initial setup and remote control with kind instructions.
- Personalized to your hearing: The hearing aid can easily be customized to your hearing through the self-fitting test on the Sony | Hearing control app, so you don’t miss out on a thing.
- Easily controlled with your smartphone: Easy to set up yourself, control volume, sound balance (tone), and directionality* with the app. The device communicates to your smartphone by acoustic link and Bluetooth*.
*except for CRE-C10
Bluetooth connectivity for audio streaming**
**iPhone with Apple iOS (13 or higher)
Depending on your condition, this product/app may not be available.
Please refer to the package or "Safety and maintenance information" for details.
- Usability improvement
- Battery notification feature added
- Link to Sony OTC Hearing Aids community site added
Ratings and Reviews
Additional improvements needed
I am 33 and set these up for my 84 year old grandmother. I was impressed with the initial setup however the app has several major flaws in my opinion. 1) Sony asks you to turn off Bluetooth during initial setup, but how do you reconnect the hearing aids to the app for changes after leaving the app? I do not live with my grandmother and upon returning to her house days later, the app did not reconnect to the hearing aids, even after removing and reinserting the batteries. We had to complete the initial setup again to reconfigure. 2) After choosing the “Loudness” with the red and blue bars, Sony presents “Volume.” How is Volume different than Loudness? Very confusing to go from red and blue bars to the Volume Bar. We left Loudness on 7 (1 level down from 8 default) and then on the next screen Volume was back to 8. While we like the small form factor going to look at the Bose hearing aids to see if their software is better. Sony please improve your app.
Difficult to set up
The app with somewhat difficult to set up and the directions for turning on or off certain phone settings are somewhat complicated and confusing. Now I cannot get the Bluetooth streaming to work so I will probably have to call for directions how to re-hook the streaming up. Once the app is set up properly, it works well, as long as you don’t accidentally make some changes, and then have trouble resetting everything.
It seems as though a lot of people had trouble with the setup. I followed the instructions and at first it wouldn’t work because one side wasn’t charged enough (it does say to charge them first but I was impatient). I had to adjust the iPhone settings as directed a couple times but once that was done the app itself worked perfectly and the customization was very similar to an actual hearing test. I did not experience any glitches in the setup in the app. So far I am very happy with the hearing aids and the app, especially how easy it is to change the settings in the app.
Data Linked to You
The following data may be collected and linked to your identity:
- Contact Info
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Health & Fitness
- Usage Data
Privacy practices may vary, for example, based on the features you use or your age. Learn More
- Sony Corporation
- 213.5 MB
- Requires iOS 14.0 or later.
- Requires iPadOS 14.0 or later.
- iPod touch
- Requires iOS 14.0 or later.
English, Czech, Danish, Dutch, Estonian, Finnish, French, German, Greek, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Norwegian Bokmål, Polish, Portuguese, Romanian, Russian, Serbian, Simplified Chinese, Spanish, Swahili, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese
- Age Rating
- © Sony corporation.