Sony | Hearing Control 4+

I am 33 and set these up for my 84 year old grandmother. I was impressed with the initial setup however the app has several major flaws in my opinion. 1) Sony asks you to turn off Bluetooth during initial setup, but how do you reconnect the hearing aids to the app for changes after leaving the app? I do not live with my grandmother and upon returning to her house days later, the app did not reconnect to the hearing aids, even after removing and reinserting the batteries. We had to complete the initial setup again to reconfigure. 2) After choosing the “Loudness” with the red and blue bars, Sony presents “Volume.” How is Volume different than Loudness? Very confusing to go from red and blue bars to the Volume Bar. We left Loudness on 7 (1 level down from 8 default) and then on the next screen Volume was back to 8. While we like the small form factor going to look at the Bose hearing aids to see if their software is better. Sony please improve your app.

The app with somewhat difficult to set up and the directions for turning on or off certain phone settings are somewhat complicated and confusing. Now I cannot get the Bluetooth streaming to work so I will probably have to call for directions how to re-hook the streaming up. Once the app is set up properly, it works well, as long as you don’t accidentally make some changes, and then have trouble resetting everything.

It seems as though a lot of people had trouble with the setup. I followed the instructions and at first it wouldn’t work because one side wasn’t charged enough (it does say to charge them first but I was impatient). I had to adjust the iPhone settings as directed a couple times but once that was done the app itself worked perfectly and the customization was very similar to an actual hearing test. I did not experience any glitches in the setup in the app. So far I am very happy with the hearing aids and the app, especially how easy it is to change the settings in the app.