Companion App for your Echelon Flex or Echelon Connect Bike!
For app questions and support please visit https://echelonfit.zendesk.com/hc/en-us/requests/new
You can ride one of our many
Featured Classes - Get a fantastic workout and ride with your peers to a diverse stream of popular cycling classes.
On-Demand fitness classes - Take engaging high octane classes any time to fit your schedule. On-Demand classes updated every day.
Scenic Rides - Ride through the countryside, city scene or next to a beautiful ocean, get a great workout while you escape to another destination.
Fitness classes - Choose from our wide ranges of classes such as; Hip Hop Rides, Popular Rides, Upper and Lower body workouts and more.
Extra Mile - The Extra Mile is a mix of strength, core, and yoga that will keep you biking at your best.
Join our Live Sessions!
• CONNECT RIDES ($34.99): Unlimited access to all of our CONNECT BIKE ride videos. This plan includes a 14-day Free Trial. After the trial, your subscription will automatically renew through iTunes on a monthly basis. You can turn off auto-renew up to 24 hours before the renewal in order to end your subscription. Auto-renewal may be turned off in your Account Settings in iTunes after purchase.
• FLEX RIDES ($19.99): Unlimited access to all of our FLEX BIKE ride videos. This plan includes a 14-day Free Trial. After the trial, your subscription will automatically renew through iTunes on a monthly basis. You can turn off auto-renew up to 24 hours before the renewal in order to end your subscription. Auto-renewal may be turned off in your Account Settings in iTunes after purchase.
• FitPass ($19.99): Watch and learn how to properly prepare for and recover from your rides. A mix of strength, core, stretching, and yoga will keep you cycling at your best. Unlimited access to all of our Extra Mile ride videos. You can turn off auto-renew up to 24 hours before the renewal in order to end your subscription. Auto-renewal may be turned off in your Account Settings in iTunes after purchase.
New! We’ve increased our live class count now you can scroll ahead and see which live class you’d like to join ahead of time without having to go to the schedule!
Ratings and ReviewsSee All
App needs work - bike is great
The bike is excellent and the classes are great but the app is simply awful. It doesn’t track your stats or any class you take if it’s not a love class. They just did an update so now when your in class all the info at the bottom doesn’t show everything on the screen you kind of have to guess at your cadence and resistance. There is a progress section in the app but has been down for maintenance since I got the bike 2 weeks ago. Their customer service team is also terrible, I’ve emailed 3 times about the app not downloading on my iPad and not tracking ride info and have yet to receive a response, their chat service is pretty useless because when you have an issue they tell you to email and that you’ll hear a response in less than 24 hours which isn’t accurate. I love the bike and the classes but had I known there were that many issues with the app I would have invested in a different bike with better programming.
Developer Response ,
Sorry you are having issues. However the issues you describe are not wide spread. Also the app is not compatible with an older iPad without the ARM64 chip. This is a requirement set by iOS not us we are sorry. Please email email@example.com for any help you may need.
Awesome product and exceptional support
After much research into the various live studio fitness bike/app combos I finally decided to purchase the Echelon Connect bike and accompanying app Echelon Fit. The bike arrived and was easy to set up. I downloaded the app before the bike arrived to play with it a bit and liked how easy it was to use. When my bike arrived I connected it to the app effortlessly and started my first ride. Within minutes the app froze and I had to restart it. This happened twice more. I made sure my iPad was up to date and had the latest version of the app installed, both were up to date. I contacted Echelon through Facebook messenger and about 10 minutes later they asked for my phone number. Minutes later I received a call from one of the software developers who checked everything again with me and the suggested I delete the app and reinstall it as it may not have updated correctly. Problem solved, now working perfectly! Support like this is why I chose Echelon over Peloton and I could not be happier with my choice!
So I went out on a limb and purchased the Connect bike. I couldn’t find many reviews on this bike and I searched all the main platforms. Well other than the website.. I don’t trust those because it doesn’t allow the public to write a review. So I took a leap of faith and bought it. So glad I did. It is a quality product. Quiet as a mouse and all the features u need. It does have a few areas for improvement but I am suppose to be reviewing the app. I hope it gets better in time. The instructors are nice but don’t seem as energetic as those on the competitors website. The app itself freezes at times but many apps do that. It has not been anything major. My major complaint about the app is that it doesn’t track the stats of your ride. It tracks the classes you take but not the stats. So you get a summary of the ride at the end. I screenshot it and write it down. It’s 2018 the app should do that. Also it doesn’t connect to my Apple Watch. I don’t have a Fitbit, but that’s just a personal gripe. Not a lot of variety in music either.
- Viatek Consumer Products Group, Inc.
- 125.5 MB
- Health & Fitness
Requires iOS 9.0 or later. Compatible with iPhone 5S, iPhone 6, iPhone 6 Plus, iPhone 6S, iPhone 6S Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XS, iPhone XS Max, iPhone XR, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPad Air, iPad Air Wi‑Fi + Cellular, iPad mini 2, iPad mini 2 Wi‑Fi + Cellular, iPad Air 2, iPad Air 2 Wi‑Fi + Cellular, iPad mini 3, iPad mini 3 Wi‑Fi + Cellular, iPad mini 4, iPad mini 4 Wi‑Fi + Cellular, iPad Pro (12.9‑inch), iPad Pro (12.9‑inch) Wi-Fi + Cellular, iPad Pro (9.7‑inch), iPad Pro (9.7‑inch) Wi‑Fi + Cellular, iPad (5th generation), iPad (5th generation) Wi‑Fi + Cellular, iPad Pro (12.9‑inch) (2nd generation), iPad Pro (12.9‑inch) (2nd generation) Wi‑Fi + Cellular, iPad Pro (10.5‑inch), iPad Pro (10.5‑inch) Wi‑Fi + Cellular, iPad (6th generation), iPad Wi‑Fi + Cellular (6th generation), iPad Pro (11‑inch), iPad Pro (11‑inch) Wi‑Fi + Cellular, iPad Pro (12.9‑inch) (3rd generation), iPad Pro (12.9‑inch) (3rd generation) Wi‑Fi + Cellular, iPad mini (5th generation), iPad mini (5th generation) Wi‑Fi + Cellular, iPad Air (3rd generation), iPad Air (3rd generation) Wi‑Fi + Cellular, iPad (7th generation), iPad (7th generation) Wi‑Fi + Cellular, iPod touch (6th generation), and iPod touch (7th generation).
- Age Rating
- Infrequent/Mild Medical/Treatment Information
- © 2017 Viatek Products
- In-App Purchases
- Echelon Flex All Classes $19.99
- Echelon Flex All + Extra Mile $24.99
- Echelon Connect Monthly Plan $29.99
With Family Sharing set up, up to six family members can use this app.