Echelon Fit 12+

Great workouts but app needs work

I’m really enjoying my treadmill and the workouts, but the app has some bugs. The leaderboard doesn’t seem accurate, and fails to load completely sometimes, especially when I’m using my iPad. In order to track your heart rate, you have to connect your Apple Watch to your phone with the app open on each device. This prevents you from using the Apple Watch’s built in fitness tracking to track your workout. I much prefer the stats / screen I have with the Apple tracking so i guess I have to go without my heart rate data going towards my score. Not a huge deal but frustrating. If you’re using an iPad, just forget about tracking your heart rate. You have to connect your watch to your phone and your phone to your iPad. Why? Back to the leaderboard accuracy, I was once on a live event, and the names on the leaderboard did not match the names being called out at all. None of the names called out were on the app. And some of the names I’ve heard multiple times in other recorded workouts, to the point where I think they are made up.

Developer Response ,

Hello thank you for your review! We would love to assist in any issues you are having, please email jbittar@echelonfit.com so we can help

Great Workouts

Recovering from surgery, a friend recommended the Echelon bike. I had my bike for 2 months before I could ride it, but once I started, I never looked back. In October 22 I added the rower - free with a 2 year membership.
Getting the membership details ironed out (I upgraded to a bike with a screen that came with a 1 year membership) took a few emails back and forth and will require me to remember to check my membership expiration date towards the end of 2023.
Overall I am happy with the platform. I rarely have connectivity issues - probably because I have mesh WiFi in my house. I did buy an Echelon HR monitor because I can’t connect my Apple Watch HR monitor and track my work out - something I’ve seen written about here and on the Echelon facebook pages - first world problems. I choose to track my workouts because I get points for them through another app.
The instructors are top notch with reminders about proper form along with a lot of encouragement. The instructors engage with the members on facebook and instagram - they’re real people and aren’t afraid to show their strengths and weaknesses. I take some classes because of the “counseling” session that comes along with moving my body and getting my sweat on.
The facebook community that comes along with being an Echelon member is something I never expected. Encouragement from people I didn’t know - wow! And now they’re friends!

Great App

My review is for the App- it functions perfectly for me on the iPad and iPhone. Over the 2 years I have used it there has been improvements to the design of it. I never experience problems with live classes, or how it syncs to my Bluetooth headphones or heart monitor. You can search for classes on demand using the search bar and filter by instructor, style of class, length of class, etc. my only suggestion is to show in the description if any additional equipment is required like weights, it’s desperately needed in the fit pass classes!!

As for echelon itself, when I originally had to reach out to them for a customer service issue they used a zen desk support system which was disjointed and disorganized. It left a really bad taste in my mouth and I actually stopped using the bike in the beginning. The community of instructors and riders in the fb group actually helped me get over that hurdle. The monthly plans are higher than peleton but to me the classes on echelon feel more personal and I have favorite instructors I like to “follow”. I tried peleton classes recently but they were kinda hollow or empty feeling, and I missed my regular instructors on echelon so I’ve been riding for 2 years now!