EconomyBookings – Car Rental 4+

I planned a quick vacation and was going to rent a car. 2 hours after making the reservation I had to cancel due to family emergency. They canceled it and still charged me. No credit for future bookings nothing. Called customer service and got through after 4 calls. Was told I was unreasonably stupid for wanting my money back. Now I have spam texts coming in at all hours of the day. Mmmmmm I think I know who sold my number. Don’t use.

I'm truly sorry to hear about your negative experience. Our goal is to provide a seamless service and it sounds like we fell short this time. Regarding your refund request, I encourage you to send an email to reservations@bookinggroup.com detailing your issue for a more personalized follow-up. As for the spam messages, we assure you that EconomyBookings respects customer privacy and doesn't share personal information. I apologize for the inconvenience and promise we'll do everything in our power to resolve these issues to your satisfaction.

I went to pick up the car I paid for through economy booking website at thrifty. According to the reservation I was supposed to get Ford Expedition or similar in size. I get there and they gave me a smaller size car. I tried multiple times to contact their office but there was no answer ever. I had to pay double the amount I reserved the car for so the rental company can give me the car I originally paid for. So this so far, I paid for a car, rental company didn’t hold up their side of deal and made me pay double the amount. I was there with my wife and three kids. Imagine how difficult it was for me to sit in rental office for three hours during pandemic and people coming in and out. I tried resolving the issue with economy booking through emails, which is also the worst customer service because they don’t respond to your case until after 28 days. And then what they told me” it looks like your issue was resolved because you got the same car”. STUPID. WTH I demanded a refund and they tell me you ended up getting the car. Ya I got the car but only because I paid double the amount I paid you guys. I do not recommend this rental company to anyone and even rental companies that work with this company. They are cheating their customers and that is not acceptable in any way.

I'm extremely sorry to hear about the inconvenience you've faced. I can fully understand how frustrating this experience must have been for you and your family. We take such matters seriously and would like to investigate this further. Could you please send an email detailing your experience to reservations@bookinggroup.com? We'll ensure to expedite the process and help you get a resolution at the earliest. Rest assured, EconomyBookings is committed to its customers' satisfaction.

I used it to book a car in Spain and paid 93EUR for a useless voucher. Turns out in the fine print, you have to have international driver’s license and have to buy a full tank of gas. For the car I rented, one tank of tank would cost about 80EUR at any gas station even now when gas prices are at a 3 year high. But the rental company wants to charge 165EUR for a full tank of gas. When I finally arrived at the DELPASO (local car rental company doing business with this app) after waiting for the shuttle bus for 30 minutes, they already had a sheet printed out showing me my options. First option is to pay 181EUR to rent from them directly and just discard the voucher from EconomyBookings, or the second option is to pay the 165EUR as described above, which I couldn’t do because I only have my U.S. drivers license and don’t have international drivers license. So I had to just discard the voucher and wasted 93EUR. I will never use this app or DELPASO again. Stick with the major international car rental agencies. These local companies have tricks up their sleeves using third party brokers to rip you off.

I'm genuinely sorry to hear about the inconvenience you experienced. I understand that the unexpected requirements and fees presented a difficulty for you. I assure you, we value your feedback and take such situations seriously. Please email us at reservations@bookinggroup.com so we can review your case and execute measures to rectify this situation.