ECOS: Bitcoin Mining & Wallet 17+

It’s turning into straight trash. Can’t even log into app or desktop to look at my account. Made multiple requests to support. The contracts are 5 years so it doesn’t matter if I log in or not they holding my $1000 anyway. Quit working when bitcoin price dropped and now that it’s doing good can’t log in to see if I’ve even got any money or transactions. 2 factor authentication not working or sending to my email. Straight trash. Use to make a $1 a day. Which wasn’t bad. But they really fell off.

Hello, bradley craig burchfield!

We’re sorry to hear about the difficulties you're experiencing. Please reach out to our HelpDesk at https://ecoshelp.zendesk.com/hc/en-us/requests/new with your account details so we can investigate and assist you promptly. Our support team is here to help resolve any issues you may have.

Best regards,
ECOS team

I had the same experience. Support has been worthless. The app showed I had a certain balance about 9 months ago, so I processed
withdrawal then weeks later when I did not receive it. I contacted them and they said there was a bug in the app and that I did not have that much in the account then they never replaced the right amount of BTC and made up some “contrived” story. I finally did get somewhat of a withdrawal, but now I cannot even see any mining increase and Bitcoin is through the roof. I see they respond and have the audacity to say that making false statements of fraud is punishable. Please try to take me to court, I can back up every thing I have said. In fact, I am looking for others to file a class action lawsuit against them. They make the claim they are Government backed, so they need to be aware of the way this company is doing their customers.

Finally, before when I could see it, I was making a couple of dollars a day, but they were taking like 80% of it. Wow, really? An 80% fee? Now, I cannot see anything, so are they taking 100? Bitcoin has doubled and my balance has not moved? Is that not fraud and a scam?

If I could I would give it -negative 5 stars

I do want to believe in this, but they have done nothing to improve, so again not sure if it is a scam, but looks like one and it is their responsibility to prove they are not … still waiting

Hello Antony,

We’re truly sorry to hear about your experience and take your concerns very seriously. To address the issues you've mentioned regarding your contract, fees, withdrawal delays, and support responsiveness, we need more detailed information.

Please provide the following:

Your account details (e.g., registered email or client ID)
Transaction receipts or screenshots related to your contract and promotional offers
Any phishing emails or suspicious communications you've received
Kindly reach out to our HelpDesk at https://ecoshelp.zendesk.com/hc/en-us/requests/new with the above information. Our dedicated support team is committed to investigating your case thoroughly and resolving any issues you may be facing.

Regarding your concerns about withdrawal limits and fee structures, please note that Bitcoin market fluctuations can impact mining profitability. We continuously monitor and adjust our rates to reflect current market conditions to provide the best possible returns for our users.

We apologize for any inconvenience caused and appreciate your patience as we work to resolve your concerns.

Best regards,
ECOS Team

I bought several miners on the metrics I was given. They forecasted the amount of BTC after 5 years, and it was worth mining with them. At 1st, the numbers were slightly less than was forecasted. Then the numbers were half of what I was told (taking into account the halving). After the hosting fees, I’m negative. The miners i have are performing worse than the model below with less hosting fees. This isn’t including the cost of the miners which was almost 25k. I talked to my rep and asked to credit even $10 a month on the hosting fees, and they wouldn’t do it. Then add multiple issues: The transaction report has no dates, I have daily constant login issues (which is why I’m here deleting and reinstalling), and I have no reporting on wallet transactions. ZERO! If I could get out of my contract I would. I would be more profitable letting them keep the miners. Total bait and switch. DO NOT INVEST WITH THEM! You are better off just buying BTC vs mining it.

Hello Been Scarred,

We are truly sorry to hear about your experience with ECOS. We understand your frustration and would like to clarify a few key points:

Mining Profitability & Forecasts : Mining performance can vary due to external factors such as BTC network difficulty and exchange rates. While initial forecasts may appear optimistic, profitability naturally fluctuates over time. Halving events also impact mining rewards, which is standard across the industry.
Hosting Fees & Negative Balance : The service fee covers electricity and maintenance costs. It is fixed in USD but recalculated daily based on BTC price. If your balance has gone negative, it could be due to market conditions or prolonged low BTC prices. However, we’d like to investigate further—please share screenshots of your transaction history and contract details.
Request for Proof : To better understand your case and provide clarity, we kindly ask you to upload:
Screenshots of your contract terms and earnings reports.
Details of your conversation with your account manager.
Any communication regarding login issues or wallet reporting problems.
Please upload these documents via HelpDesk: https://ecoshelp.zendesk.com/hc/en-us/requests/new . Providing false information is punishable by law, and we take all claims seriously.

Login & Reporting Issues : We apologize for any technical difficulties you've experienced. Our development team continuously works on improving app stability and user experience. If you're facing login issues or missing reports, please ensure you’re using the latest version of our app and that your device meets the required specifications.
Scammers Using Our Name : Many fraudulent entities operate under fake ECOS branding. Please verify that you are using the official website (ECOS.am ) or app (Google Play/App Store).
Legitimacy of ECOS : ECOS has been operating legally since 2017, supported by the Armenian government, with over 400,000 users globally. Our infrastructure includes a secure data center in Hrazdan, Armenia, and all contracts are transparently outlined before purchase.
If there has been an error or misunderstanding, we are ready to assist once we receive supporting documentation. We value your feedback and aim to improve based on user experiences.

Best regards,
The ECOS Team