Eglin FCU 4+

Tried the app this morning at 7:30am May 13, 2024 and facial recognition gives me an Access Denied error now. Removed and reinstalled the app tried logging in without the facial ID with the same Access Denied. Went to the website and logged in just fine. This app is suppose to make life easier not more complicated. Please post on EFCU’s website if the App is down or if there are network issues for the App. If the App is not broke, stop fixing it! It was working just fine. Bugs, security concerns then fix it. This app stops working at the worst times!

Thank you for sharing your feedback! We're so sorry about this and apologize for the inconvenience and frustrating experience. If you're still having this issue, will you please reach out to our Online/Mobile Banking Team, at eglinfcu.org/contact, so we can learn more and help resolve the issue?

I’ve been trying to link my Eglin FCU account to my other bank account so that I can move money between them, which I URGENTLY need to do today. Every attempt to link them has made me input my user name and login info to connect the accounts… it hasn’t worked. So, I finally reach out to Eglin FCU, and it turns out that they don’t collaborate with whatever company that 99% of banks use to link accounts. So, I have to manually add my account… great… I can do that… oh, it’s gonna take 1-3 business days to verify!! Using the other method would’ve been instant.

Now, I can’t access the funds I need to fix my car and drive to work safely and I have to risk my life driving with faulty tires on the highway ALL BECAUSE I CAN’T ACCESS MY EGLIN FCU FUNDS to pay for the repairs.

We truly are so sorry that you're having this frustrating experience! We hope you've been able to link your accounts, but if you still need assistance, or if there's anything else we can do to help, please reach out to Member Services at 850.862.0111 or by secure email at www.eglinfcu.org/contact.

The main problem. I’m frustrated with this new update is transferring from external banks into my account. I click what account to transfer from , then click the one I want to transfer into and the transfer from source changes and the transfer to changes also.

Fix this please because I really doing want to have to log into the website from a computer to make my transfers.

Thank you for sharing your feedback - we're so sorry for the inconvenience and disappointing experience! We're working diligently to resolve the unexpected issues as quickly as possible. If you're still having this issue, will you please contact our Online/Mobile Banking Team at eglinfcu.org/contact so we can investigate further and help resolve the issue? Thanks!