eKeypad ISY 4+

Crash

My app suddenly won’t work anymore. It loads and then the screen goes blank and then disappears.

Lots of fixes

I am very happy with this update. Quicker and all the glitches seem to be fixed. Working well with ISY ver 5.x

Developer Response ,

We encourage anyone experiencing issues to contact us. You can reach support from within the application, by emailing us directly at support@ekeypad.net or by using the form on our web site. We will be happy to help you identify the source of the problem and help you fix the issue. We will also provide suggestions on how you can prevent it from occurring again.

The eKeypad connection to your equipment should be very stable. However, a properly working system involves multiple components. Not only eKeypad, but also your automation/alarm/video equipment and the computer networks they are connected to. We have a lot of experience with these different areas and are always available to help you achieve a more reliable solution.

Please do not assume we are aware of any issues you are experiencing. While we do test each release extensively, if we miss anything we want to know as soon as possible.

We are also always interested in expanding our testing group, if you are interested please contact us at support@ekeypad.net.

Terrible

The user interface is cryptic, and does not conform to most normal iPhone/iPad conventions. The entire in-app help and documentation is a link to their website. The website documentation is an FAQ blog with about ten relatively inane entries. Controlling individual lights and appliances does not work at all, there's an expanding tab for them, but its always empty and grey. It doesn't even list them. If you have already set up scenes via the ISY's java interface, then you can get a listing of them in this app. You can even turn scenes on or off, or dim them. However, you cannot see the current state of the scene, see the scene's members, nor edit the scene.

Developer Response ,

We recognize that no interface will by ideal for everyone. Because of this, eKeypad offers an extensive set of customization options allowing you to adapt eKeypad to your needs. We will be happy to help guide you in this area if necessary. Please contact us via support from within the application, by emailing us directly at support@ekeypad.net or by using the form on our web site.

Our web site, FAQ blog is focused on the most frequent questions we receive through support. In addition to this, we provide a documents section with downloads for guides/overviews of eKeypad. We also host a Youtube channel with video walk throughs. If none of these sources answer your question please reach out to support@ekeypad.net and we will be happy to help with more specific information.

If you are encountering issues with the operation of the application, we strongly urge you to contact support. We can help you identify the source of the problem and help you fix the issue. We can also provide recommendations on how you can prevent the issue from occurring again.

The eKeypad connection to your equipment should be very stable. However, a properly working system involves multiple components. Not only eKeypad, but also your automation/alarm/video equipment and the computer networks they are connected to. We have a lot of experience in these areas and are always available to help you achieve a more reliable solution.