Emirates NBD 4+

The smart pass crashes the app in the new version

The last version crashes when I tried to open the smart pass option. The app closes unexpectedly when I open the smart pass menu. I wish the developers can fix this issue ASAP because I can’t use my credit card without this option, especially that I don’t have now a UAE mobile number.

Example of a bank that doesn’t care about customers

I have been a customer of enbd for more than 8 years , however in the only time i raised a complaint, i was treated in the worst way possible .
- Customer service use the technique of telling you that they will put you on hold and they hung up in your face , this “accident “ happened during the past 3 calls consecutively
- i tried talking to a supervisor 2 weeks ago and the same thing happened with a twist, “ we will call you back “ was the second disaster . Not only no one called in 2 weeks , but also I reached out twice and they offered me a call back with the supervisor in charge of my case.
- until now the complaint is open since 2020 and it became clear after multiple calls that mo one in customer service cares about customer
-Just a note that the complaint is about a miscommunication coming from their side about a charge coming on my account monthly and I didn’t ask a waiver of the fee.

Crashes and limitations

During the registration process the app 1. Crashes when you paste the password from the clipboard, a major issue for people who are using password managers 2. Limits the password to 14 characters only. I want to set a longer password , what is wrong with that? 3. Limits the address field to 25 characters which is barely enough to write UAE’s addresses. 4. Had to reinstall several times since after remembering my email it refused to log me in giving a network error. Worked after reinstalling.

Edit: lowering the rating for unnecessary action that was requested from me in developer reply to this review. You have all the necessary details in this review, nothing additional should be required, pass it to your dev team, they know what to do.

Ответ разработчика ,

Thank you for your feedback and taking time to write to us with regards to your concern. To assist you further on this, kindly send in your details to mobilebankingdev@emiratesnbd.com from your registered email id with us. We assure you a response within 1 working day.