Employee Engagement Manager 4+

Useful but has glitches

My schedule changes several times a day. It would be very helpful if I was alerted every time there is an update, whether the change was requested by me or changed manually by my manager. Also, would like to have the option to stay logged in, and a remember me checkbox. I love the Face ID it works every time. Con: the “Request absence” in this app has stopped working entirely several times, requiring me to delete the app and reinstall. After reinstall it requires setup with information only provided by my employer. Without that info the app is useless. Tech needs to put some more attention into this app. Especially considering the sensitive nature of its use, and the fact that this can effect an employees attendance record and policies and procedures. I can’t afford for it to glitch at the wrong time. Ultimately I am held accountable and at the mercy of this app.

Developer Response ,

Hello Kat_trina27,
Thank you so much for all of your valuable feedback. We truly appreciate the time you took to not only give us a review but feedback in what we can do to improve your experience. There is an ability to receive notifications updates which is enabled at the organizational level based on the activity code types. If you could provide us with your company name and UserID we could work with your company on these settings. Our email address is NICEAPPS@NICE.com. We would also love the opportunity to understand what you are experiencing with the "Request Absence" functionality so emailing us would be the best way. We look forward to hearing from you.

Best Regards,
NICE EEM Team

Useful but pretty buggy

The app does function as it says, but there are few bugs/designs that are not great. First is the face scanner login, which on my phone does not work. It scans my face and then takes me to the enter password screen, so it is kind of useless. My second criticism is about swiping on a ”Time off/extra hours” time window. You are supposed to swipe the little bars left or right, but the area is VERY small and is very easy to miss with your finger. I personally have to attempt like 10 times. So just a few pieces of feedback I have!

Lots of empty promises

This app was presented to us by our company as the best thing ever. Swap shifts with yourself or other people, take yourself off schedule, request time off, etc, etc. The app can’t do any of that. It said I’m not configured for trades or swaps. When I go in to the change my schedule feature it only shows me the week that just ended and today’s date not the days that I am showing on the main schedule. I used to be able to see my current week and the following weeks (so long as the schedule was published) and see which days I could swap or take myself off. Idk if the company blocked these features or if the app has glitches. All I know is that this does not function as advertised. What is the point of an app if you have to do everything on their website (webstation)?

Developer Response ,

Hello Sq86,
Thank you for taking the time to leave a review. I want to assure you that we are here to help ensure that if your organization has indeed activated all features of EEM, we would like to ensure the mobile application is working as intended. Would you please check with your Schedule Management team to see if they have disabled any of the great features you have come to expect to love? If they have not, please email us at NICEAPPS@NICE.com with your organization name and EEM UserID to understand why they are not working on the mobile application?
We look forward to helping you out with this.
Thanks,
NICE EEM Team