Engage Wellbeing ١٧+

Convenient and Easy

I love this app! With five children of varying ages we are constantly at the doctor. This is the easiest way to keep track of all our physicians’ information, figure out how much a visit will cost ahead of time, and easily find great option for after hours or urgent care. And I love the click to call functionality within the application and the fact that I can access ALL of my benefits here quickly and easily.

Frustrating

This app is frustrating. It puts way too much focus on healthy living activities—counting steps, earning rewards for good behavior, etc—to the detriment of providing the kind of useful information and functionality that should the be the real focal point of the app. I can’t renew or transfer prescriptions to mail order in this app (I used to be able to in the old one). I can’t access claims information without first waiting for a bunch of slow-moving “rewards” content and “healthy eating” articles to load. It can take weeks for claims to be visible after they’ve been paid. I really wish Anthem would “focus on their focus” in this app, rather than trying to moonlight as a bunch of healthy living editorial writers. My company is coming under new ownership and my biggest hope is that we’ll have a different insurance provider when all is said and done.

Rewards took a turn for the worse

I used to not mind wasting my time doing the tasks for the insurance premium reward of about $120 a month. That saved me around $1440 a year. Now, they want me to either accept a $100 gift card for almost the same amount of points with no other reward options aside from, “here, have a gift card, or here, give $100 to charity.” Are you kidding me. I won’t waste my time even entering information for the piddly gift card incentive… don’t encourage these developers by even completing the tasks. If they know they can make a good incentive and then take it away and you’ll still keep completing the tasks, they will continue to trash the rewards. Very aggravated with this modification and if they add my insurance premium option back, I’ll consider doing the tasks again. But until then… nope

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