Enphase Installer Toolkit 4+

Mostly great

I use this app on a weekly basis on an iPhone and for the most part it does great, with the recent update I am not able to create a support case anymore though. When I click to create a case, I can’t select the subject line and can only write a message, this keeps me from submitting a case without being able to write something in the subject field. Hopefully this can be fixed!

Developer Response ,

We are always striving to improve the experience for our users and really appreciate your feedback. Please reach out to us at mobile-apps-support@enphaseenergy.com if you have any difficulties or suggestions.

Savy but slow and inconvenient

The tool kit is quite savy, BUT during service and site visit required firmware updates as well as equipment RMA’s the tool kit tends to operate much less efficiently than touted.

As a small company, spending half a day or longer on a site to service firmware failures or updates, just isn’t sustainable. Too many slow and interrupting ITK issues. It seems that initial commissioning can be smoother but if the signal isn’t as strong as near perfect the ITK, server, Envoy seem to struggle with lagging inter-device updates. [ Ex. One location says the envoy needs to connect to wifi and cellular at the time it is actually connected to both ( was online with Tech support to verify) in the meanwhile the technician is stuck because of this lag in update across devices .]. That’s just one example !

Reasons: ITK doesn’t short cut to the service issue at hand and requires running through some of the same processes as full site commissioning. This lends to lagging issues that just don’t need to be encountered, especially during RMA processes. It shouldn’t auto update either.

You’re behind

I am having nothing but trouble with this app. The system functionality is ineffective, downloading the software update took almost an hour. The system I am servicing has been operational for years but their old Envoy failed. The new model requires an entire cabinet and re-wiring the system instead of being designed for integration with an existing system. Since I didn’t install the system originally, it isn’t under my login so I have to enter the system. Every company is going to a mobile programming app but theirs are being designed with cases like this in mind. I am thoroughly unimpressed!

Developer Response ,

We are deeply sorry that you had to go through all of this. The application evolves on a daily basis which is why it is engineered and improvised tirelessly by our team. Your thoughts and feedback is highly valuable for us and will be definitely conveyed to our product development team and made sure that it is addressed. Please reach out to us at mobile-apps-support@enphaseenergy.com if you would like to share more on your experience, we'd love to hear from you.