Equinix customers from North America, Asia Pacific (including China) and EMEA can use this app to order basic Equinix products and services.

• Place orders for Smart Hands, Work Visit, Inbound Shipment, Outbound Shipment, Trouble Ticket, Security Access & Conference Room Booking
• Review orders
• Review and approve pending orders
• Review and approve pending shipments
• Communicate directly with Equinix technicians
• Clone, modify & cancel orders
• Create Reports - Order report, User report, Audit report, Installbase report, etc.
• Invite new users from your organization

To get started, log in with your current Equinix Customer Portal username and password. If you do not have an Equinix Customer Portal account, please contact your Equinix administrator.

What’s New

Version 2021.12.0

Minor bug fixes

Ratings and Reviews

2.3 out of 5
15 Ratings

15 Ratings

PJ20879 ,

No shipments?!?

Why can't you schedule a shipment? The app is useless to me without it.

ICLKennyG ,

Fancy, doesn’t work to do what you need.

In addition to having a bunch of new features that are supposed to make things “easier” all it does is change all the workflows but it can’t even raise a ticket for access in 12 hours. Technology is worthless if it doesn’t do what it is supposed to do. If you raise an access ticket it should be approvable in less than 12 hours.

Glass Alex ,

It’s broken

I have not been able to login for at least 10 days and other people are also having this problem.

App Privacy

The developer, Equinix Inc, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Contact Info

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More


  • Wallet

    Get all of your passes, tickets, cards, and more in one place.

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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