I downloaded this app because I needed a blank background for a school id photo. In the app I paid around 50 cents to use the tool I needed, there weren't any instructions on what I needed to do but for the most part what I had to do was self explanatory but ended up getting a editing job I could’ve did myself in photoshop. Regardless after that I made sure not to sign off for a subscription and even went to my settings to cancel the subscription they automatically put me in. Which was a free trial so I shouldn’t have gotten charged. I was continuously charged unknowingly twice for 10 dollars, so 20 dollars all together for not even opening the app. The thing is I don’t even care about the money they stole but now it has become a problem because not only is the subscription cancelled and I haven’t used the app since July, which was for a day. I now can’t download any apps free or not without putting in billing information because they’re charging me for another 10 dollars. I have reported this to apple and have been waiting to hear how they’re going to handle this situation.
Hello! Thanks for sharing your feedback. We regret that our app did not meet your expectations and apologize for any misunderstanding regarding our subscription plans. Please note that once the promotional offer is applied, the subscription will renew at the full price until you unsubscribe. Please note that uninstalling the app, in general terms, does not automatically stop the selected subscription plan. Please be aware that you have the ability to manage your app subscriptions through the App Store, including canceling the automatic renewal subscription for Ereasy. You can do this by following this link: https://support.apple.com/HT202039. If you have any questions, please let us know by filling out the "Contact Us" form in the Settings menu. Best regards, Olivia F.