ESL Mobile Banking 4+

Best banking experience in Rochester, NY

ESL is the best. When visiting any of there many conveniently located branches in towns and suburbs all over Rochester and Monroe County, I am always treated respectfully and taken care of. The website and mobile app for both iPhone and iPad are top notch. Very nicely designed and straightforward to use. Depositing checks is a breeze and checking balances couldn’t be easier. Also love that they offer live chat banking right inside the app. As far as any comments go, I would love to one day see digital ATM receipts somewhere in the app. That would be amazing! Keep it up ESL!

Developer Response ,

Thank you for the kind feedback and we're pleased to know you're having a positive experience with ESL! We'll also be sure to share your request for the digital ATM receipts with our teams and ensure that your voice is heard.

Great bank, horrible app

Never had issues with them in the past, and been with them my entire life just about. Experience in bank is friendly, but I have to ask: who is designing these apps?? I used to cash checks in the app for school a few times a week before covid hit, even cashed some during covid, had issues saying “the size is different, the edges can’t be seen (even though they’re clearly visible)”, but in the past I’d eventually get it. This latest update, same issues but worse. Took at least 40-50 tries to get it to cash in app, only to hit submit and get an error message with no explanation of why there was an error. Had to drive to my local ESL ATM just to cash it. You hire fantastic people for face-to-face banking, I’ll give you props for that. But whoever you hired for your apps, that entire staff should be replaced with people who can actually build a user friendly app. Harsh I know, but man this app gets worse with every update! Again, your people in bank get 5 stars, phenomenal staff, but your app is just the absolute worst!

Love the app but this needs to be fixed!

Just updated my phone to 16.2. Ever since I did that, my banking information can be seen while my screen is locked. I even changed my settings to allow my widgets not to be seen unless my phone is unlocked. The feature works perfectly for all the other widgets EXCEPT the widget with my bank information, balances, etc. Someone can just pick up my phone and see my bank information without unlocking it because of the widget on the Lock Screen. Until it’s fixed I have to delete it. It was so convenient to be able to easily see my balance and now it’s made difficult again. How was this overlooked and how has no one said anything to where an update hasn’t been put out yet?!

Developer Response ,

Thank you for sharing your feedback about this widget viewing experience. We'll be sure to share this feedback with our teams so they can take a closer look.