Five Star Bank Digital Banking 4+

This app does everything I need it to do. The ability to transfer money across accounts is big for me, and this set up is pretty simple. I like the recent ability to categorize expenses, although the manual portion of this feature suddenly stopped working for me and remained “grayed” out. Not sure if it is user error or something changed…it still does it automatically but it is not always accurate.

Been using this app for several years with no problems. It has my confidence and definitely makes banking life easier. There have been only a couple of changes over the years (visible to end user) “to make things better “ which I have to say allowing deposits has been the only noticeable benefit. Very few changes, means very times I needed to adapt :) I used the online support only once and they were very helpful! I like supporting my local businesses and the little banks certainly need our support in these times ! Try the app! It’s safe and never wonky. Stick with this bank or give them a chance :) I’ve been a pleased customer for decades.

Setting up autopay, changing banks then resetting up autopay just to pay off car loan, managing resolution for accidental late payment - each of these situations required calling for assistance because the app is not intuitive, and then hard to get ahold of them because they are only available to field calls during bankers hours (I get the irony stating that), but a lot of us work bankers hours and that becomes difficult, other lenders and banks would have extended hours for customer service calls. I have not been happy with the experience with this bank. The staff I've spoken with have been very kind and helpful, but it should not have to go that far where I'm speaking in person with someone no matter how kind they are when the app should take care of that and save me time.